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货运代理人向客户提供货运服务时，当客户总价值和客户总成本的比值一定时，客户在( )情况下比较满意。
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客户让渡价值是指客户总价值与客户之间的差额
总收入
总成本
总费用
总支出
是指客户总价值与客户总成本之间的差额
所谓客户让渡价值是指客户总价值与的差额
客户总成本
时间成本
体力成本
客户货币总成本竞争
客户让渡价值是指客户购买产品或服务实现的总价值与客户购买该产品或服务付出的总成本之间的差额其中客户购
货币价格
时间成本
精神成本
体力成本
历史成本
客户购买的总价值与客户购买的总成本之间的差额我们称之为
客户让渡价值
客户关系价值
客户满意价值
客户服务
客户让渡价值是指客户购买产品或服务的总价值与客户购买该项产品或服务付出的总成本之间的
客户让渡价值是指客户总价值与客户总成本之间的比例
客户让渡价值是指客户购买产品或服务实现的总价值与客户购买该产品或服务付出的总成本之间的差额其中客户购
产品价值
服务价值
人员价值
形象价值
未来价值
所谓客户让渡价值是指客户总价值与的差额
客户总成本
时间成本
体力成本
客户货币总成本
客户让渡价值是指客户总价值与客户之间的差额
总收入
总成本
总费用
总支出
客户总价值与客户总成本之间的差额是
客户价值
总价值
客户让渡价值
产品价值
客户总价值与客户总成本之差被称为
让渡价值
客户价值
客户获得价值
客户维持价值
市场营销理论中客户让渡价值等于
客户购买总价值+客户支付总成本
客户购买总价值 x 客户支付总成本
客户购买总价值-客户支付总成本
客户支付总成本-客户购买总价值
客户需求的满意程度取决于客户总价值与客户总成本的比值
客户价值等于客户购买产品或服务所获得的总价值与客户为购买该产品或者服务所付出的总成本之间的差额
期望
让渡
感知
满意
让渡价值是指客户购买产品或服务实现的总价值与客户购买该产品或服务付出的总成本之间的差额其中客户购买的
产品价值
服务价值
人员价值
形象价值
未来价值
客户让渡价值是客户的差额
总成本与净利润
总成本与销售单价
总价值与总成本
总价值与预期收益率
客户在购买产品或服务时从总价值和总成本两个方面进行比较即客户让渡价值最小的产品作为优先购选的对象
客户让渡价值建立在客户在可能的选择中得到什么和付出什么的比较之上是指客户总价值与的差额
客户货币成本
客户时间成本
客户总成本
客户服务成本
客户让渡价值建立在客户在可能的选择中得到什么和付出什么的比较之上是指客户总价值与客户总成本的差额其中
时间价值
产品价值
服务价值
人员价值
形象价值
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中保财产保险有限公司 ThePeople’sInsurancePropertyCompanyofChina Ltd.发票号码11 保险单号次InvoiceNo.: PolicyNo.: 海洋货物运输保险单 MARINECARGOTRANSPORTATIONINSURANCE POLICY被保险人12 Insured_______________________________________________________________ 中保财产保险有限公司以下简称本公司根据被保险人的要求及其所缴付约定的保险费按照本保险单承担险别和背面所载条款与下列特别条款承保下列货物运输保险特签发本保险单 ThispolicyofInsurancewitnessesthatthePeople’sInsuranceProperty CompanyofChinaLtd.hereinaftercalledtheCompanyattherequestofthe InsuredandinconsiderationoftheagreedpremiumpaidbytheInsured undertakestoinsuretheunder-mentionedgoodsintransportationsubjecttothe conditionofthisPolicyaspertheClausesprintedoverleafandotherspecial clausesattachedhereon. 保险货物项目 DescriptionofGoods 包装单位数量 PackingUnitQuantity 保险金额 AmountInsured 13 14 15承保险别 货物标记Conditions MarksofGoods 16总保险金额TotalAmount Insured________________________________________________________________ 保费 载运工具 开航日期Premiumasarranged PerconveyanceS.S.______________SlgOnor Abt______________起运港 目的港From17to 18 所保货物如发生本保险单项下可能引起索赔的损失或损坏应立即通知本公司下述代理人查勘如有索赔应向本公司提交保险单正本本保险单共有 19份正本及有关文件如一份正本已用于索赔其余正本则自动失效Inthe eventoflossordamagewhichmayresultinaclaimunderthisPolicyimmediate noticemustbegiventotheCompany’sAgentasmentionedhereunder.Claimsif anyoneoftheOriginalPolicyin2Originalstogetherwiththerelevant documentsshallbesurrenderedtotheCompanyifoneoftheOriginalPolicyhas beenaccomplishedtheotherstobevoid. 中保财产保险有限公司 THEPEOPLE’sINSURANCEPROPERTYCOMPANYOFCHINA LTD.赔款地点Claimpayable at____________________________________________________________ 日期 在Date20 at___________________________________________________ 地址Address: ___________________________________________________________________
航次租船下所谓预备航次阶段是指的阶段
海运单是
Unlessnoticeoflossordamageisgiveninwritingbytheconsigneetothefreightforwarderatthetimeofdeliveryofthegoodstotheconsigneesuchdeliveryshallbedeemedtobeprimafacieevidenceofthegoodscarriedanddeliveredinapparentgoodorderandcondition.
在航空货运单中危险品处理费代码表示为
货代公司如果想查询某航运公司开辟的航线和__的港口了解标准的租船合同条款及具体的解释可以查询下列哪个组织的网站
根据下列所提供的信用证条款的主要内容及有关信息填写海运集装箱提单和海运货物保险单有关项目 Irrevocabledocumentarycredit Number:LC666-12345678 Date:March52008 Dateandplaceofexpiry:April302008ShanghaiChina Advisingbank:BankofChina Beneficiary:ChinaAAAImportandExportCorp. Applicant:U.K.BBBCorp. ShipmentfromShanghaitoLondononoraboutApril52008 Partialshipments:Notallowed Transshipment:Notallowed Descriptionofgoods:100%CottonTowelasperS/CNo.CH2008 Totalamount:USD10000SAYUSDOLLARSTENTHOUSANDSONLY Totalquantity:200Cartons Totalgrossweight:17300KGS Totalmeasurement:26CBM Priceterm:CIFLondonU.K. Followingdocumentsrequired: +Signedcommercialinvoiceintriplicate +Packinglistintriplicate +Fullsetofthreecleanonboardoceanbillsofladingmadeouttoorderofshipperandendorseinblankandmarked"freightprepaid"andnotifyapplicant +InsurancePolicyinduplicateforfullCIFvalueplus10%coveringAllRisksasperOceanMarineCargoClausesofthePICCdated1/1/1981andstatingclaimsinLondonU.K.inthecurrencyofthecredit Information: OceanVessel:"CCC"Voy.No.:005E InvoiceNo.:AAA2008-0218 B/LNo.:0688 ContainerNo.:CBHU0180286 5
Supplychain
保险费
Inspectioncertificate
保险批单
中保财产保险有限公司 ThePeople’sInsurancePropertyCompanyofChina Ltd.发票号码11 保险单号次InvoiceNo.: PolicyNo.: 海洋货物运输保险单 MARINECARGOTRANSPORTATIONINSURANCE POLICY被保险人12 Insured_______________________________________________________________ 中保财产保险有限公司以下简称本公司根据被保险人的要求及其所缴付约定的保险费按照本保险单承担险别和背面所载条款与下列特别条款承保下列货物运输保险特签发本保险单 ThispolicyofInsurancewitnessesthatthePeople’sInsuranceProperty CompanyofChinaLtd.hereinaftercalledtheCompanyattherequestofthe InsuredandinconsiderationoftheagreedpremiumpaidbytheInsured undertakestoinsuretheunder-mentionedgoodsintransportationsubjecttothe conditionofthisPolicyaspertheClausesprintedoverleafandotherspecial clausesattachedhereon. 保险货物项目 DescriptionofGoods 包装单位数量 PackingUnitQuantity 保险金额 AmountInsured 13 14 15承保险别 货物标记Conditions MarksofGoods 16总保险金额TotalAmount Insured________________________________________________________________ 保费 载运工具 开航日期Premiumasarranged PerconveyanceS.S.______________SlgOnor Abt______________起运港 目的港From17to 18 所保货物如发生本保险单项下可能引起索赔的损失或损坏应立即通知本公司下述代理人查勘如有索赔应向本公司提交保险单正本本保险单共有 19份正本及有关文件如一份正本已用于索赔其余正本则自动失效Inthe eventoflossordamagewhichmayresultinaclaimunderthisPolicyimmediate noticemustbegiventotheCompany’sAgentasmentionedhereunder.Claimsif anyoneoftheOriginalPolicyin2Originalstogetherwiththerelevant documentsshallbesurrenderedtotheCompanyifoneoftheOriginalPolicyhas beenaccomplishedtheotherstobevoid. 中保财产保险有限公司 THEPEOPLE’sINSURANCEPROPERTYCOMPANYOFCHINA LTD.赔款地点Claimpayable at____________________________________________________________ 日期 在Date20 at___________________________________________________ 地址Address: ___________________________________________________________________
货物舱单
中保财产保险有限公司 ThePeople’sInsurancePropertyCompanyofChina Ltd.发票号码11 保险单号次InvoiceNo.: PolicyNo.: 海洋货物运输保险单 MARINECARGOTRANSPORTATIONINSURANCE POLICY被保险人12 Insured_______________________________________________________________ 中保财产保险有限公司以下简称本公司根据被保险人的要求及其所缴付约定的保险费按照本保险单承担险别和背面所载条款与下列特别条款承保下列货物运输保险特签发本保险单 ThispolicyofInsurancewitnessesthatthePeople’sInsuranceProperty CompanyofChinaLtd.hereinaftercalledtheCompanyattherequestofthe InsuredandinconsiderationoftheagreedpremiumpaidbytheInsured undertakestoinsuretheunder-mentionedgoodsintransportationsubjecttothe conditionofthisPolicyaspertheClausesprintedoverleafandotherspecial clausesattachedhereon. 保险货物项目 DescriptionofGoods 包装单位数量 PackingUnitQuantity 保险金额 AmountInsured 13 14 15承保险别 货物标记Conditions MarksofGoods 16总保险金额TotalAmount Insured________________________________________________________________ 保费 载运工具 开航日期Premiumasarranged PerconveyanceS.S.______________SlgOnor Abt______________起运港 目的港From17to 18 所保货物如发生本保险单项下可能引起索赔的损失或损坏应立即通知本公司下述代理人查勘如有索赔应向本公司提交保险单正本本保险单共有 19份正本及有关文件如一份正本已用于索赔其余正本则自动失效Inthe eventoflossordamagewhichmayresultinaclaimunderthisPolicyimmediate noticemustbegiventotheCompany’sAgentasmentionedhereunder.Claimsif anyoneoftheOriginalPolicyin2Originalstogetherwiththerelevant documentsshallbesurrenderedtotheCompanyifoneoftheOriginalPolicyhas beenaccomplishedtheotherstobevoid. 中保财产保险有限公司 THEPEOPLE’sINSURANCEPROPERTYCOMPANYOFCHINA LTD.赔款地点Claimpayable at____________________________________________________________ 日期 在Date20 at___________________________________________________ 地址Address: ___________________________________________________________________
可调剂方法计算装卸时间是指
根据下列所提供的信用证条款的主要内容及有关信息填写海运集装箱提单和海运货物保险单有关项目 Irrevocabledocumentarycredit Number:LC666-12345678 Date:March52008 Dateandplaceofexpiry:April302008ShanghaiChina Advisingbank:BankofChina Beneficiary:ChinaAAAImportandExportCorp. Applicant:U.K.BBBCorp. ShipmentfromShanghaitoLondononoraboutApril52008 Partialshipments:Notallowed Transshipment:Notallowed Descriptionofgoods:100%CottonTowelasperS/CNo.CH2008 Totalamount:USD10000SAYUSDOLLARSTENTHOUSANDSONLY Totalquantity:200Cartons Totalgrossweight:17300KGS Totalmeasurement:26CBM Priceterm:CIFLondonU.K. Followingdocumentsrequired: +Signedcommercialinvoiceintriplicate +Packinglistintriplicate +Fullsetofthreecleanonboardoceanbillsofladingmadeouttoorderofshipperandendorseinblankandmarked"freightprepaid"andnotifyapplicant +InsurancePolicyinduplicateforfullCIFvalueplus10%coveringAllRisksasperOceanMarineCargoClausesofthePICCdated1/1/1981andstatingclaimsinLondonU.K.inthecurrencyofthecredit Information: OceanVessel:"CCC"Voy.No.:005E InvoiceNo.:AAA2008-0218 B/LNo.:0688 ContainerNo.:CBHU0180286 7
蒙特利尔第四号议定书规定的赔偿的责任限额为每千克个特别提款权
根据下列所提供的信用证条款的主要内容及有关信息填写海运集装箱提单和海运货物保险单有关项目 Irrevocabledocumentarycredit Number:LC666-12345678 Date:March52008 Dateandplaceofexpiry:April302008ShanghaiChina Advisingbank:BankofChina Beneficiary:ChinaAAAImportandExportCorp. Applicant:U.K.BBBCorp. ShipmentfromShanghaitoLondononoraboutApril52008 Partialshipments:Notallowed Transshipment:Notallowed Descriptionofgoods:100%CottonTowelasperS/CNo.CH2008 Totalamount:USD10000SAYUSDOLLARSTENTHOUSANDSONLY Totalquantity:200Cartons Totalgrossweight:17300KGS Totalmeasurement:26CBM Priceterm:CIFLondonU.K. Followingdocumentsrequired: +Signedcommercialinvoiceintriplicate +Packinglistintriplicate +Fullsetofthreecleanonboardoceanbillsofladingmadeouttoorderofshipperandendorseinblankandmarked"freightprepaid"andnotifyapplicant +InsurancePolicyinduplicateforfullCIFvalueplus10%coveringAllRisksasperOceanMarineCargoClausesofthePICCdated1/1/1981andstatingclaimsinLondonU.K.inthecurrencyofthecredit Information: OceanVessel:"CCC"Voy.No.:005E InvoiceNo.:AAA2008-0218 B/LNo.:0688 ContainerNo.:CBHU0180286 3
物流系统
下列属于集装箱出口货运特有的单证是
中保财产保险有限公司 ThePeople’sInsurancePropertyCompanyofChina Ltd.发票号码11 保险单号次InvoiceNo.: PolicyNo.: 海洋货物运输保险单 MARINECARGOTRANSPORTATIONINSURANCE POLICY被保险人12 Insured_______________________________________________________________ 中保财产保险有限公司以下简称本公司根据被保险人的要求及其所缴付约定的保险费按照本保险单承担险别和背面所载条款与下列特别条款承保下列货物运输保险特签发本保险单 ThispolicyofInsurancewitnessesthatthePeople’sInsuranceProperty CompanyofChinaLtd.hereinaftercalledtheCompanyattherequestofthe InsuredandinconsiderationoftheagreedpremiumpaidbytheInsured undertakestoinsuretheunder-mentionedgoodsintransportationsubjecttothe conditionofthisPolicyaspertheClausesprintedoverleafandotherspecial clausesattachedhereon. 保险货物项目 DescriptionofGoods 包装单位数量 PackingUnitQuantity 保险金额 AmountInsured 13 14 15承保险别 货物标记Conditions MarksofGoods 16总保险金额TotalAmount Insured________________________________________________________________ 保费 载运工具 开航日期Premiumasarranged PerconveyanceS.S.______________SlgOnor Abt______________起运港 目的港From17to 18 所保货物如发生本保险单项下可能引起索赔的损失或损坏应立即通知本公司下述代理人查勘如有索赔应向本公司提交保险单正本本保险单共有 19份正本及有关文件如一份正本已用于索赔其余正本则自动失效Inthe eventoflossordamagewhichmayresultinaclaimunderthisPolicyimmediate noticemustbegiventotheCompany’sAgentasmentionedhereunder.Claimsif anyoneoftheOriginalPolicyin2Originalstogetherwiththerelevant documentsshallbesurrenderedtotheCompanyifoneoftheOriginalPolicyhas beenaccomplishedtheotherstobevoid. 中保财产保险有限公司 THEPEOPLE’sINSURANCEPROPERTYCOMPANYOFCHINA LTD.赔款地点Claimpayable at____________________________________________________________ 日期 在Date20 at___________________________________________________ 地址Address: ___________________________________________________________________
中保财产保险有限公司 ThePeople’sInsurancePropertyCompanyofChina Ltd.发票号码11 保险单号次InvoiceNo.: PolicyNo.: 海洋货物运输保险单 MARINECARGOTRANSPORTATIONINSURANCE POLICY被保险人12 Insured_______________________________________________________________ 中保财产保险有限公司以下简称本公司根据被保险人的要求及其所缴付约定的保险费按照本保险单承担险别和背面所载条款与下列特别条款承保下列货物运输保险特签发本保险单 ThispolicyofInsurancewitnessesthatthePeople’sInsuranceProperty CompanyofChinaLtd.hereinaftercalledtheCompanyattherequestofthe InsuredandinconsiderationoftheagreedpremiumpaidbytheInsured undertakestoinsuretheunder-mentionedgoodsintransportationsubjecttothe conditionofthisPolicyaspertheClausesprintedoverleafandotherspecial clausesattachedhereon. 保险货物项目 DescriptionofGoods 包装单位数量 PackingUnitQuantity 保险金额 AmountInsured 13 14 15承保险别 货物标记Conditions MarksofGoods 16总保险金额TotalAmount Insured________________________________________________________________ 保费 载运工具 开航日期Premiumasarranged PerconveyanceS.S.______________SlgOnor Abt______________起运港 目的港From17to 18 所保货物如发生本保险单项下可能引起索赔的损失或损坏应立即通知本公司下述代理人查勘如有索赔应向本公司提交保险单正本本保险单共有 19份正本及有关文件如一份正本已用于索赔其余正本则自动失效Inthe eventoflossordamagewhichmayresultinaclaimunderthisPolicyimmediate noticemustbegiventotheCompany’sAgentasmentionedhereunder.Claimsif anyoneoftheOriginalPolicyin2Originalstogetherwiththerelevant documentsshallbesurrenderedtotheCompanyifoneoftheOriginalPolicyhas beenaccomplishedtheotherstobevoid. 中保财产保险有限公司 THEPEOPLE’sINSURANCEPROPERTYCOMPANYOFCHINA LTD.赔款地点Claimpayable at____________________________________________________________ 日期 在Date20 at___________________________________________________ 地址Address: ___________________________________________________________________
根据下列所提供的信用证条款的主要内容及有关信息填写海运集装箱提单和海运货物保险单有关项目 Irrevocabledocumentarycredit Number:LC666-12345678 Date:March52008 Dateandplaceofexpiry:April302008ShanghaiChina Advisingbank:BankofChina Beneficiary:ChinaAAAImportandExportCorp. Applicant:U.K.BBBCorp. ShipmentfromShanghaitoLondononoraboutApril52008 Partialshipments:Notallowed Transshipment:Notallowed Descriptionofgoods:100%CottonTowelasperS/CNo.CH2008 Totalamount:USD10000SAYUSDOLLARSTENTHOUSANDSONLY Totalquantity:200Cartons Totalgrossweight:17300KGS Totalmeasurement:26CBM Priceterm:CIFLondonU.K. Followingdocumentsrequired: +Signedcommercialinvoiceintriplicate +Packinglistintriplicate +Fullsetofthreecleanonboardoceanbillsofladingmadeouttoorderofshipperandendorseinblankandmarked"freightprepaid"andnotifyapplicant +InsurancePolicyinduplicateforfullCIFvalueplus10%coveringAllRisksasperOceanMarineCargoClausesofthePICCdated1/1/1981andstatingclaimsinLondonU.K.inthecurrencyofthecredit Information: OceanVessel:"CCC"Voy.No.:005E InvoiceNo.:AAA2008-0218 B/LNo.:0688 ContainerNo.:CBHU0180286 1
根据下列所提供的信用证条款的主要内容及有关信息填写海运集装箱提单和海运货物保险单有关项目 Irrevocabledocumentarycredit Number:LC666-12345678 Date:March52008 Dateandplaceofexpiry:April302008ShanghaiChina Advisingbank:BankofChina Beneficiary:ChinaAAAImportandExportCorp. Applicant:U.K.BBBCorp. ShipmentfromShanghaitoLondononoraboutApril52008 Partialshipments:Notallowed Transshipment:Notallowed Descriptionofgoods:100%CottonTowelasperS/CNo.CH2008 Totalamount:USD10000SAYUSDOLLARSTENTHOUSANDSONLY Totalquantity:200Cartons Totalgrossweight:17300KGS Totalmeasurement:26CBM Priceterm:CIFLondonU.K. Followingdocumentsrequired: +Signedcommercialinvoiceintriplicate +Packinglistintriplicate +Fullsetofthreecleanonboardoceanbillsofladingmadeouttoorderofshipperandendorseinblankandmarked"freightprepaid"andnotifyapplicant +InsurancePolicyinduplicateforfullCIFvalueplus10%coveringAllRisksasperOceanMarineCargoClausesofthePICCdated1/1/1981andstatingclaimsinLondonU.K.inthecurrencyofthecredit Information: OceanVessel:"CCC"Voy.No.:005E InvoiceNo.:AAA2008-0218 B/LNo.:0688 ContainerNo.:CBHU0180286 9
集装箱的使用超出了免费使用期时承运人应向集装箱使用者收取
销售代表
承运人在提单中列明有关运价本的条款说明承运人的运价本与提单正面所记载的运价不一致时
Redemptionofdocuments
从运输和报关单据来看航空快运业务中有一种其他运输形式所没有的单据是
Deferredpaymentcredits
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综合类
国际货运代理师
报关水平测试
报检员
物流员(四级)
助理物流师(三级)
物流师(二级)
高级物流师(一级)
物流案例分析
单证员基础理论与知识
单证员缮制与操作
国际货运代理理论与实务
外贸综合业务
外贸外语
跟单员基础理论
跟单员操作实务
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