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March 3, 2006 Asa Mitchell 7690 Cardinal Hill #34 Melboume, Victoria Dear Mr. Mitchell...
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Marketresearchshowsthatfewconsumersactuallypricesbeforeselectingtheirgroceriesinthestore.
From:AbdulMueedTasab To:ElaineRiach Subject:SurveyData Elaine I’vefinallyreceivedtheresultsofthecustomersurveyfromPublicRelations.Mostofthefindingsmatchour41buttherewereafewsurprises. Forexamplecustomersatisfactionwiththenewwarrantyofferwasfarlowerthanwethought.Apparentlymostpeoplefeelthatthelengthofthewarrantyperiodistooshort.Theeffectthatthiswillhaveonfuturesalesremains42.Ontheotherhandthecompany’snewproductreceivedahigherscorethanwepredicted. Ithinkweshouldmeettodiscussthesurveydatasometimethisweek.Pleasegetbacktomewithatimethatwouldbestfityourschedule.Ishouldbeableto43you. Thanks. 43
FrancisThompson VicePresidentofOperations CollinsShippingServiceInc. May52006 AttentionRegionalDirectors HereatCollinsShippingServiceInc.CSS.we’vebuiltareputationasatrustworthyandefficientnationalcorporationthatalwaysputstheneedsofthecustomerfirst.Thekeytothissuccesshasbeenthecarefulorganizationofourregionalandlocaldivisionswhichhasenabledustocommunicateeffectively. Howeverourrecentexpansionshavecausedsomeproblemswiththissystem. InordertomaintainourcommunicativeabilitytheCEOhasdecidedtoreorganizeallofthecorporation’sdivisions.Asregionaldirectorsyouarerequestedtosubmitdetailedstatusreportsonyourdivisionsfocusingonanynewserviceareasyouareresponsiblefor. NextmonthyouwillattendaconferencetobeheldatCSSheadquartersinVancouver.Thereyouwillparticipateinmeetingstofinalizetheneworganizationalplans.Youallwillhavetheopportunitytovoiceyoursuggestionsconcernsandopinionssopleasebeprepared. Attachedisascheduleofeventsfortheconference.ToarrangeyourtravelandlodgingneedspleasecontactMartinO’Flynnintheheadquarters’personneldepartmentat604-555-0924. CollinsShippingServiceInc.iscommittedtopreservingitsexcellentreputationandcontinuingissuccess.Pleaseassistusinachievingthisgoal. Verytrulyyours FrancisThompson NationalConferenceonOrganizationandCommunication CollinsShippingServiceInc. Dates:June12-17 Location:CSSHeadquartersVancouver Thisconferencewillallowustoincorporateallfeedbackbeforefinalizinganeworganizationalplan. DateTimeEvent June123:00p.m.WelcomeandintroductionsfromtheCEO June13-148:OOa.m.-5:00p.m.Inter-regionaldiscussionmeetings June158:00a.m.-5:00p.m.Presentationofthenewlycreatedorganizationalplan June1610:00a.m.FinalQ&AsessionwiththeVicePresidentofOperation June179:30a.m.ClosingcommentsandthanksfromtheCEO Whenwilltheorganizationalplanofficiallybeannounced
ApplicationsfortheHamiltonSchoolofBusinessscholarshipmustbyJunelinordertobeconsidered.
FrancisThompson VicePresidentofOperations CollinsShippingServiceInc. May52006 AttentionRegionalDirectors HereatCollinsShippingServiceInc.CSS.we’vebuiltareputationasatrustworthyandefficientnationalcorporationthatalwaysputstheneedsofthecustomerfirst.Thekeytothissuccesshasbeenthecarefulorganizationofourregionalandlocaldivisionswhichhasenabledustocommunicateeffectively. Howeverourrecentexpansionshavecausedsomeproblemswiththissystem. InordertomaintainourcommunicativeabilitytheCEOhasdecidedtoreorganizeallofthecorporation’sdivisions.Asregionaldirectorsyouarerequestedtosubmitdetailedstatusreportsonyourdivisionsfocusingonanynewserviceareasyouareresponsiblefor. NextmonthyouwillattendaconferencetobeheldatCSSheadquartersinVancouver.Thereyouwillparticipateinmeetingstofinalizetheneworganizationalplans.Youallwillhavetheopportunitytovoiceyoursuggestionsconcernsandopinionssopleasebeprepared. Attachedisascheduleofeventsfortheconference.ToarrangeyourtravelandlodgingneedspleasecontactMartinO’Flynnintheheadquarters’personneldepartmentat604-555-0924. CollinsShippingServiceInc.iscommittedtopreservingitsexcellentreputationandcontinuingissuccess.Pleaseassistusinachievingthisgoal. Verytrulyyours FrancisThompson NationalConferenceonOrganizationandCommunication CollinsShippingServiceInc. Dates:June12-17 Location:CSSHeadquartersVancouver Thisconferencewillallowustoincorporateallfeedbackbeforefinalizinganeworganizationalplan. DateTimeEvent June123:00p.m.WelcomeandintroductionsfromtheCEO June13-148:OOa.m.-5:00p.m.Inter-regionaldiscussionmeetings June158:00a.m.-5:00p.m.Presentationofthenewlycreatedorganizationalplan June1610:00a.m.FinalQ&AsessionwiththeVicePresidentofOperation June179:30a.m.ClosingcommentsandthanksfromtheCEO WhathasCSSrecentlyundergone
From:AbdulMueedTasab To:ElaineRiach Subject:SurveyData Elaine I’vefinallyreceivedtheresultsofthecustomersurveyfromPublicRelations.Mostofthefindingsmatchour41buttherewereafewsurprises. Forexamplecustomersatisfactionwiththenewwarrantyofferwasfarlowerthanwethought.Apparentlymostpeoplefeelthatthelengthofthewarrantyperiodistooshort.Theeffectthatthiswillhaveonfuturesalesremains42.Ontheotherhandthecompany’snewproductreceivedahigherscorethanwepredicted. Ithinkweshouldmeettodiscussthesurveydatasometimethisweek.Pleasegetbacktomewithatimethatwouldbestfityourschedule.Ishouldbeableto43you. Thanks. 41
From:ThyNguyen＜tnguyen@pharmaone.com＞ To:CyprusWinn＜cwinn@pharmaone.con＞ Subject:Finalreviewfortheproposal DearCyprus I’vecompletedourfundingproposalforthenewlaboratoryfacilities.Iincludedeverythingwetalkedaboutinlastweek’smeetinganditwillbereadytobesentoutnextweektotheventurecapitalfirmsweselected.I’mconfidentitwillreceiveapositiveresponse. SincewehaveafewdaysbeforetheproposalgoesoutI’dreallyappreciateitifwecouldsitdowntogetherandlookovereverything.IaddedsomesmallformattingideasofmyownthatI’dliketorunbyyou.Itwon’ttakemorethanacoupleofhours.I’mfreeallafternoontodayandtomorrowmorningbefore11:00a.m.Pleaseletmeknowifeitherofthesetimesisgoodforyou. Thanks Sincerely ThyNguyen WhatdoesMs.NguyenaskMr.Winntodointhisemail
Eventhoughtheconferenceisnotforanothereightweekswehavedecidedtobeginmarkingthenecessarynow.
GlenfordManufacturingInc. OfficialCommunication From:SeanCarmichaelOperationsDepartment To:InnaTuckerSalesDepartmentManager Themonthlysalesstaffmeetinghasbeenrelocatedfromauditorium3toroom402.Auditorium3willbeundergoingrepairsfromApril8-15whichiswhyitwillbeunavailableforyourusualmeetingonthe10th. Room402containsthesameaudiovisualcapabilitiesasauditorium3butitsseatingcapacityissmaller.Itcanonlyfit65peoplecomfortablywhereastheauditoriumcandoover100. Ifthischangeisunacceptabletherearetwoalternatives.Firstauditorium2isavailableontheafternoonofthe10th.Itholdsasmanypeopleasauditorium3butithasreallyoutdatedelectronicequipmentcomparedtoauditorium3.Andsecondifthemeetingisrescheduledforafterthe15ththenewlyrefurbishedauditorium3willbeavailabletoyou. Pleasecontactmeoranothermemberoftheoperationsdepartmentifyouwishtochangeyourcurrentroomreservation. Thankyouandhaveaniceday. Thewordholdsinparagraph3line2isclosestinmeaningto.
Ms.Richardsthestoremanagerofferedarefundtothedissatisfiedcustomerbecauseshecouldseethattheproductwasfaulty.
Wewilllosealmosthalfofouraccumulatedpensionfundsifthemergeraccordingtothecurrentplan.
Manypeoplewhoreadthedocumentcomplainedthatitincludedtoomuchinformationthatwasnottothemainissue.
Theadvisorycommitteeannouncedthatuptothirtypercentofthecompany’sworkforcewouldhavetobeletgo.
CustomerServiceDepartment NorthlandElectronicsCenter 4022FirstStreet Wellington NewZealand DearNorthlandRepresentative IwouldliketosharewithyouapositiveexperienceIrecentlyhadwithyourcompany. OnFebruary4IorderedaDVDplayerandtwoDVDsfromyouronlinestore.The47deliverytimewasfivebusinessdayssoIexpectedtoreceivetheitemsnolaterthanFebruary11.WhenthisdaycameandmyorderhadnotarrivedIwasupset. Iwaitedanotherweekto48anyunexpected’postaldelaysandthenonFebruary18IemailedtheNorthlandCustomerServiceDepartmentabouttheproblem.Theyrespondedimmediatelywithanapologyandpromisedtoresendtheorderbyexpressdeliveryatnoextracharge.IreceiveditjusttwodayslateronFebruary20. Iwouldliketo49mygratitudetotheCustomerServiceDepartment.Youareacredittoyourfinecompanyandyoucancountonmypatronageformanyyearstocome. Sincerely GavinPrigmore 49
AccordingtorecentreportsthenumbersofinAllentonisexpectedtodoublebytheyear2010.
From:RestaurantManagement To:AllStaff Attentionworkers: Ally’sSeafoodHousewillbeclosedforanentireweekatthebeginningofMarchwhileourkitchenequipmentisupdatedinaccordancewiththelatesthealthstandards.Specificdatesfortheclosurewillbeannouncedassoonaswereceivenotificationfromthemaintenancecompany. Unfortunatelyhourlyworkerswillbeforcedtotakeaweekofunpaidleaveduringthescheduledmaintenancebutitwillnotbesubtractedfromyourallottedvacationdays.Timeoffforsalariedworkerswillbepaid. Pleasedirectanyquestionsabouttheclosuretoyoursupervisororshiftmanager. Keepupwiththehardwork! Whatdoesthenoticemainlydiscuss
Hadthetown’sresidentsbeenallowedtovoteonthemeasureitsurely.
Ifyouhavenotreceivedofyourorderwithintwobusinessdayspleasecontactourcustomerservicecenter.
CustomerServiceDepartment NorthlandElectronicsCenter 4022FirstStreet Wellington NewZealand DearNorthlandRepresentative IwouldliketosharewithyouapositiveexperienceIrecentlyhadwithyourcompany. OnFebruary4IorderedaDVDplayerandtwoDVDsfromyouronlinestore.The47deliverytimewasfivebusinessdayssoIexpectedtoreceivetheitemsnolaterthanFebruary11.WhenthisdaycameandmyorderhadnotarrivedIwasupset. Iwaitedanotherweekto48anyunexpected’postaldelaysandthenonFebruary18IemailedtheNorthlandCustomerServiceDepartmentabouttheproblem.Theyrespondedimmediatelywithanapologyandpromisedtoresendtheorderbyexpressdeliveryatnoextracharge.IreceiveditjusttwodayslateronFebruary20. Iwouldliketo49mygratitudetotheCustomerServiceDepartment.Youareacredittoyourfinecompanyandyoucancountonmypatronageformanyyearstocome. Sincerely GavinPrigmore 47
Ifyourcomputerexperienceanyproblemswithinthewarrantyperiodyoucantakeittoanauthorizedrepaircenterfreeofcharge.
To:AllEmployees From:AngelaRonseauxExecutiveVicePresident RE:UpcomingCompanyEvent It’sthattimeofyearagain!DawsonSmithInc.willbeholdingits11thannualDSICelebrationEventonFridayApril13that7:30p.m.Thisyear’seventwilltakeplacedowntowninConferenceRoomBoftheAstorHotelandallemployeesare44toattend. AsusualtheDSICelebrationEventwillincludedinnercateredbythewonderfullocalrestaurantLasBanditas.Therewillbealivebandforentertainmentandeachcompanyexecutivewillalsogiveashortspeech.Theeveningwon’tcometoa45howeveruntilVesnaRielCEOofDawsonSmithInc.presentstheEmployeeAwards. FelipeAquinofromHumanResourcesisorganizingacarpoolsystemsothatnoteveryonehastodrivedowntownafterwork.Ifyouhavealargevehicleandarewilling46yourfellowemployeesaridepleasecontacthimatextension118.AsalwaysthankyouforyourhardworkandIhopetoseeyouatthe11thannualDSICelebrationEvent.AngelaRonseaux ExecutiveVicePresident 45
From:ThyNguyen＜tnguyen@pharmaone.com＞ To:CyprusWinn＜cwinn@pharmaone.con＞ Subject:Finalreviewfortheproposal DearCyprus I’vecompletedourfundingproposalforthenewlaboratoryfacilities.Iincludedeverythingwetalkedaboutinlastweek’smeetinganditwillbereadytobesentoutnextweektotheventurecapitalfirmsweselected.I’mconfidentitwillreceiveapositiveresponse. SincewehaveafewdaysbeforetheproposalgoesoutI’dreallyappreciateitifwecouldsitdowntogetherandlookovereverything.IaddedsomesmallformattingideasofmyownthatI’dliketorunbyyou.Itwon’ttakemorethanacoupleofhours.I’mfreeallafternoontodayandtomorrowmorningbefore11:00a.m.Pleaseletmeknowifeitherofthesetimesisgoodforyou. Thanks Sincerely ThyNguyen WhydidMs.Nguyenwritetheemail
Ifyouhaveanyabouttheproductsondisplayoneofoursalespeoplewillbehappytoassistyou.
Theemployeesrequestedthatthepresentationbeginat7:00andthatitlastnolongerthanonehour.
Therearenodifferencesbetweenthetwoproductsdespitethefactthateachismadefromdifferentmaterials.
Withinjustsixweeksofthesafetyprogram’son-the-jobaccidentshaddroppedbyalmost30%.
ConsumersappreciatethatRestonHomeAppliancesoffersafive-yearfullwarrantyonthisparticular.
GlenfordManufacturingInc. OfficialCommunication From:SeanCarmichaelOperationsDepartment To:InnaTuckerSalesDepartmentManager Themonthlysalesstaffmeetinghasbeenrelocatedfromauditorium3toroom402.Auditorium3willbeundergoingrepairsfromApril8-15whichiswhyitwillbeunavailableforyourusualmeetingonthe10th. Room402containsthesameaudiovisualcapabilitiesasauditorium3butitsseatingcapacityissmaller.Itcanonlyfit65peoplecomfortablywhereastheauditoriumcandoover100. Ifthischangeisunacceptabletherearetwoalternatives.Firstauditorium2isavailableontheafternoonofthe10th.Itholdsasmanypeopleasauditorium3butithasreallyoutdatedelectronicequipmentcomparedtoauditorium3.Andsecondifthemeetingisrescheduledforafterthe15ththenewlyrefurbishedauditorium3willbeavailabletoyou. Pleasecontactmeoranothermemberoftheoperationsdepartmentifyouwishtochangeyourcurrentroomreservation. Thankyouandhaveaniceday. WhatadvantagedoesRoom402haveoverauditorium2
GreatBargainsatMcFarland’sFurniture! ComeondowntoMcFarland’sFurnitureStoreandtake50ofourspecialoffer.Whenyouspend$500ormorethanonanyofourfantasticfurnitureorhomeapplianceitemswe’llgiveyoua15%discount! Thisdealisvalidonallproductsinourfurnitureandhomeapplianceinventoriesincludingcouchesdiningtablesbedsandmattressesofficefurnituretelevisionsandmore.Youwon’tfindabetterselectionoflivingroomdiningroombedroomandofficesetsatsuchagreatbargain51guaranteed! McFarland’sFurnitureStorewasvoted"BestValueinHomeShopping"byconsumersintheSouthFairchildregion.Weprovideworld-classcustomerserviceateverystepfromproductselectiontocheckouttoourfree52service.That’sright;webringyourorderrighttoyourhomeatnocharge!Andnowspendjust$500andyou’llsaveanadditional15%. Rememberthisincredibleofferwon’tlastlongsodon’tdelay.VisitMcFarland’sFurnitureStoretoday! 51
ThereleasedateforthedocumentaryfilmaboutlifeinAmericaisbuttheproducerstillhasalotofworktodo.
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