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在英语教学中,既要有学生的个别活动,又要有学生的集体活动。协调这两种活动的原则是______。
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英语教学应着重培养学生在人际交往中得体使用英语的能力
英语学习离不开对英语国家文化的学习和理解在英语教学中教师要有意识地进行文化知识的传授此外还要引导学生
小学英语教学的重点是______
组织课堂教学活动
培养学生自学英语的能力
帮助学生模仿
培养学生用英语进行交流的能力和兴趣
家访既要面向学生又要有重点
全体
个体
部分
优秀
小学英语教学要从模仿性的唱歌游戏着手通过1—2年的语感积累再通过多种活动训练培养学生用英语听说读写进
活动
玩演
培养语感
学习用英语做事
小学英语教学活动的组织主要应考虑______
活动教学的经验
本班学生的特点
活动是否方便
活动是否生动有趣
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Directions:Waterisprobablymostimportantforlifebutwearegoingtofaceashortageofwater.Therehasbeenadiscussionrecentlyonthisissueinanewspaper.Writeanessaytothenewspapertoexpressyourviews.Youressayshouldmakefulluseofthefollowingstatisticsandshouldcoverthesepoints:1thecurrentsituationofwaterinChina;2thecauseoftheproblem;3yoursuggestionsofsolution.Youshouldwriteabout200words.
Aneight-year-oldchildheardherparentstalkingaboutherlittlebrother.Allsheknewwasthathewasverysickandtheyhadnomoneyleft.Whensheheardherdaddysaytoher1mother"2amiraclecansavehimnow"thelittlegirlwenttoherbedroomandtookoutherpiggybank.She3allthechangeoutonthefloorandcounteditcarefully.Thenshe4herwaysixblockstothedrugstore. "Andwhatdoyouwant"askedtheshopkeeper."It’s5mylittlebrother"thegirlansweredback."He’sreallyreallysickandIwanttobuya6.HisnameisAndrewandhehassomething7growinginsidehisheadandmydaddysaysonlyamiraclecansavehim.""Wedon’t8miraclesherechild.I’msorry."thechemistsaidsmiling9atthelittlegirl. Intheshopwasa10customer.Hestoopeddownandaskedthelittlegirl"Whatkindofmiracledoesyourbrother11""Idon’tknow"shereplied."He’sreallysickandmommysaysheneeds12.Butmydaddycan’tpayforitsoIhavebroughtmy13.""Howmuchdoyouhave"askedtheman."Onedollarandelevencents14Icantryandgetsomemore"sheansweredquietly."Wellwhatacoincidence"smiledtheman."Adollarandelevencents—the15priceofamiracleforlittlebrothers.16metowhereyoulive.Iwanttoseeyourbrotherand17yourparents." Thatwell-dressedmanwasDrCarltonArmstrongadoctor.Theoperationwascompletedwithoutany18anditwasn’tlongbeforeAndrewwas19again.Thelittlegirlwashappy.Sheknewexactlyhowmuchthemiraclecost—onedollarandelevencents—alsothe20ofalittlechild. 5.
教学技术的使用必须按照______来决定
Aneight-year-oldchildheardherparentstalkingaboutherlittlebrother.Allsheknewwasthathewasverysickandtheyhadnomoneyleft.Whensheheardherdaddysaytoher1mother"2amiraclecansavehimnow"thelittlegirlwenttoherbedroomandtookoutherpiggybank.She3allthechangeoutonthefloorandcounteditcarefully.Thenshe4herwaysixblockstothedrugstore. "Andwhatdoyouwant"askedtheshopkeeper."It’s5mylittlebrother"thegirlansweredback."He’sreallyreallysickandIwanttobuya6.HisnameisAndrewandhehassomething7growinginsidehisheadandmydaddysaysonlyamiraclecansavehim.""Wedon’t8miraclesherechild.I’msorry."thechemistsaidsmiling9atthelittlegirl. Intheshopwasa10customer.Hestoopeddownandaskedthelittlegirl"Whatkindofmiracledoesyourbrother11""Idon’tknow"shereplied."He’sreallysickandmommysaysheneeds12.Butmydaddycan’tpayforitsoIhavebroughtmy13.""Howmuchdoyouhave"askedtheman."Onedollarandelevencents14Icantryandgetsomemore"sheansweredquietly."Wellwhatacoincidence"smiledtheman."Adollarandelevencents—the15priceofamiracleforlittlebrothers.16metowhereyoulive.Iwanttoseeyourbrotherand17yourparents." Thatwell-dressedmanwasDrCarltonArmstrongadoctor.Theoperationwascompletedwithoutany18anditwasn’tlongbeforeAndrewwas19again.Thelittlegirlwashappy.Sheknewexactlyhowmuchthemiraclecost—onedollarandelevencents—alsothe20ofalittlechild. 7.
Whenaconsumerfindsthatsomethingheorsheboughtisfaultyorinsomeotherwaydoesnotliveuptowhattheproducersaysforitthefirststepistopresentthewarrantyoranyotherrecordsthatmighthelpatthestoreofbuying.Inmostcasesthisactionwillproduceresults.Howeverifitdoesnottherearevariousmeanstheconsumermayusetogainsatisfaction.Asimpleandcommonmethodusedbymanyconsumersistocomplaindirectlytothestoremanager.Ingeneralthehigheruptheconsumertakeshisorhercomplaintthefasterheorshecanexpectittobesettled.Insuchacaseitisusuallysettledintheconsumer’sfavourtakingitastruethatheorshehasajustright.Consumersshouldcomplaininpersonwheneverpossiblebutiftheycannotgettotheplaceofbuyingitisacceptabletophoneorwritethecomplaintinaletter.Complainingisusuallymosteffectivewhenitisdonepolitelybutfirmlyandespeciallywhentheconsumercanshowclearlywhatiswrongwithwhatwasboughtinquestion.Ifthiscannotbedonetheconsumerwillsucceedbestbypresentingspecificinformationastowhatiswrongratherthanbymakinggeneralstatements.ForexampleTheleftspeakerdoesnotworkatallandthesoundcomingoutoftherightoneisunclearisbetterthanThisstereodoesnotwork.Thestoremanagermayadvisetheconsumertowritetotheproducerifsotheconsumershoulddothissettingthecomplaintaspolitelyandasfirmlyaspossible.Butifapolitecomplaintdoesnotachievetheexpectedresulttheconsumercangoastepfurther.Heorshecanthreatentotakethesellertocourtorreportthesellertoapublicorganizationresponsibleforprotectingconsumersrights.Themosteffectivecomplaintaboutwhatwasboughtcanbemadeby______.
______是语言能力的有机组成部分是发展语言技能的重要基础
Whenaconsumerfindsthatsomethingheorsheboughtisfaultyorinsomeotherwaydoesnotliveuptowhattheproducersaysforitthefirststepistopresentthewarrantyoranyotherrecordsthatmighthelpatthestoreofbuying.Inmostcasesthisactionwillproduceresults.Howeverifitdoesnottherearevariousmeanstheconsumermayusetogainsatisfaction.Asimpleandcommonmethodusedbymanyconsumersistocomplaindirectlytothestoremanager.Ingeneralthehigheruptheconsumertakeshisorhercomplaintthefasterheorshecanexpectittobesettled.Insuchacaseitisusuallysettledintheconsumer’sfavourtakingitastruethatheorshehasajustright.Consumersshouldcomplaininpersonwheneverpossiblebutiftheycannotgettotheplaceofbuyingitisacceptabletophoneorwritethecomplaintinaletter.Complainingisusuallymosteffectivewhenitisdonepolitelybutfirmlyandespeciallywhentheconsumercanshowclearlywhatiswrongwithwhatwasboughtinquestion.Ifthiscannotbedonetheconsumerwillsucceedbestbypresentingspecificinformationastowhatiswrongratherthanbymakinggeneralstatements.ForexampleTheleftspeakerdoesnotworkatallandthesoundcomingoutoftherightoneisunclearisbetterthanThisstereodoesnotwork.Thestoremanagermayadvisetheconsumertowritetotheproducerifsotheconsumershoulddothissettingthecomplaintaspolitelyandasfirmlyaspossible.Butifapolitecomplaintdoesnotachievetheexpectedresulttheconsumercangoastepfurther.Heorshecanthreatentotakethesellertocourtorreportthesellertoapublicorganizationresponsibleforprotectingconsumersrights.Accordingtothepassagethelastwayaconsumerhastouseis______.
ManyyearsagowhenIwasfreshoutofschoolandworkinginDenverIwasdrivingtomyparents’homeinMissouriforChristmas.Istoppedatagasstation加油站about50milesfromOklahomaCitywhereIwasplanningtostopandvisitafriend.WhileIwasstandinginlineatthecashregisterIsaidhellotoanoldercouplewhowerealsopayingforgas.Itookoffbuthadgoneonlyafewmileswhenblacksmokepouredfromthebackofmycar.IstoppedandwonderedwhatIshoulddo.Acarpulledupbehindme.ItwasthecoupleIhadspokentoatthegasstation.Theysaidtheywouldtakemetomyfriend’shome.WechattedonthewayintothecityandwhenIgotoutofthecarthehusbandgavemehisbusinesscard.Iwrotehimandhiswifeathank-younoteforhelpingme.SoonafterwardIreceivedaChristmaspresentfromthem.Theirnotethatcamewithitsaidthathelpingmehadmadetheirholidaysmeaningful.YearslaterIdrovetoameetinginanearbytowninthemorning.InlateafternoonIreturnedtomycarandfoundthatI’dleftthelightsonalldayandthebatterywasdead.ThenInoticedthattheFriendlyForddealership—ashopsellingcarswasrightnextdoor.Iwalkedoverandfoundtwosalesmenintheshowroom.JusthowfriendlyisFriendlyFordIaskedandexplainedmytrouble.Theyquicklydroveapickuptrucktomycarandstartedit.TheywouldacceptnopaymentsowhenIgothomeIwrotethemanotetosaythanks.Ireceivedaletterbackfromoneofthesalesmen.Noonehadevertakenthetimetowritehimandsaythankyouanditmeantalothesaid.Thankyouaretwopowerfulwords.They’reeasytosayandmeansomuch.Bytellinghisownexperiencestheauthortriestoshow______.
Aneight-year-oldchildheardherparentstalkingaboutherlittlebrother.Allsheknewwasthathewasverysickandtheyhadnomoneyleft.Whensheheardherdaddysaytoher1mother"2amiraclecansavehimnow"thelittlegirlwenttoherbedroomandtookoutherpiggybank.She3allthechangeoutonthefloorandcounteditcarefully.Thenshe4herwaysixblockstothedrugstore. "Andwhatdoyouwant"askedtheshopkeeper."It’s5mylittlebrother"thegirlansweredback."He’sreallyreallysickandIwanttobuya6.HisnameisAndrewandhehassomething7growinginsidehisheadandmydaddysaysonlyamiraclecansavehim.""Wedon’t8miraclesherechild.I’msorry."thechemistsaidsmiling9atthelittlegirl. Intheshopwasa10customer.Hestoopeddownandaskedthelittlegirl"Whatkindofmiracledoesyourbrother11""Idon’tknow"shereplied."He’sreallysickandmommysaysheneeds12.Butmydaddycan’tpayforitsoIhavebroughtmy13.""Howmuchdoyouhave"askedtheman."Onedollarandelevencents14Icantryandgetsomemore"sheansweredquietly."Wellwhatacoincidence"smiledtheman."Adollarandelevencents—the15priceofamiracleforlittlebrothers.16metowhereyoulive.Iwanttoseeyourbrotherand17yourparents." Thatwell-dressedmanwasDrCarltonArmstrongadoctor.Theoperationwascompletedwithoutany18anditwasn’tlongbeforeAndrewwas19again.Thelittlegirlwashappy.Sheknewexactlyhowmuchthemiraclecost—onedollarandelevencents—alsothe20ofalittlechild. 3.
Thereusedtobeamuseumintheeastofthecity.
有系统地收集学生学习行为的有关资料参照预定的教学目标对其进行价值判断的过程是______
Aneight-year-oldchildheardherparentstalkingaboutherlittlebrother.Allsheknewwasthathewasverysickandtheyhadnomoneyleft.Whensheheardherdaddysaytoher1mother"2amiraclecansavehimnow"thelittlegirlwenttoherbedroomandtookoutherpiggybank.She3allthechangeoutonthefloorandcounteditcarefully.Thenshe4herwaysixblockstothedrugstore. "Andwhatdoyouwant"askedtheshopkeeper."It’s5mylittlebrother"thegirlansweredback."He’sreallyreallysickandIwanttobuya6.HisnameisAndrewandhehassomething7growinginsidehisheadandmydaddysaysonlyamiraclecansavehim.""Wedon’t8miraclesherechild.I’msorry."thechemistsaidsmiling9atthelittlegirl. Intheshopwasa10customer.Hestoopeddownandaskedthelittlegirl"Whatkindofmiracledoesyourbrother11""Idon’tknow"shereplied."He’sreallysickandmommysaysheneeds12.Butmydaddycan’tpayforitsoIhavebroughtmy13.""Howmuchdoyouhave"askedtheman."Onedollarandelevencents14Icantryandgetsomemore"sheansweredquietly."Wellwhatacoincidence"smiledtheman."Adollarandelevencents—the15priceofamiracleforlittlebrothers.16metowhereyoulive.Iwanttoseeyourbrotherand17yourparents." Thatwell-dressedmanwasDrCarltonArmstrongadoctor.Theoperationwascompletedwithoutany18anditwasn’tlongbeforeAndrewwas19again.Thelittlegirlwashappy.Sheknewexactlyhowmuchthemiraclecost—onedollarandelevencents—alsothe20ofalittlechild. 1.
RandyKrauswasparalyzed.Hisleftsidewasuseless.Buthisrighthandwas1enoughtoliftabuckettohisforehead.Oncehe’dbeenapoliceofficerandownedaprivate-eyeagency.Oncehe’dbeenstrongandable.Nowhefelthewasnothing. His2startedwithParkinson’sdiseasebutitdidn’t3there.InJuly2002the60yearoldKrauswentintothehospitalforanoperationtocontroltheshaking.4duringtheoperationhehadastroke.Hewasparalyzed.The5manwholovedgolfcouldthinkbutcouldn’t6.Krauswantedthedoctorsto7ittohimstraight."Youmayneverwalkagain"theytoldhim."Maybeyouwon’t8beabletotalk." Onceathomehe9hecouldn’tliftaforkortakeadrinkbyhimself.Physicaltreatmentwassopainfulandslow.Whatdidhehaveto10forSonowKrausheldthegunagainsthishead.11thecoldmetalonhisskinhebegantoconsidernothispainbutthepainhe12causehiswifedaughtersandgrandchildren.Hedidn’tpullthetrigger. "Youarewhereyouare"hisexercisephysiologistAndrewGarudtoldhim."Thepacewouldbeslow;thepainwouldbe13.Butaslongasyouare14youhavetheabilitytogetbetter."Afterthreemonthsof15withGarudKrauswantedtoseeifhecould16.Hecould.Thenhetookthreestepssatdownandcriedlikeababy.Onestep17toanother.Nexthemanagedashortwalk.Itwasthehardest18ofKraus’slife. Garudkeptsayinghecould19more.NowKrauscanbrushhisteethshavehimselfandgetaroundthehousewithawalker.Littlesuccessonlytheparalyzedcan20understand. 20.
ManyyearsagowhenIwasfreshoutofschoolandworkinginDenverIwasdrivingtomyparents’homeinMissouriforChristmas.Istoppedatagasstation加油站about50milesfromOklahomaCitywhereIwasplanningtostopandvisitafriend.WhileIwasstandinginlineatthecashregisterIsaidhellotoanoldercouplewhowerealsopayingforgas. Itookoffbuthadgoneonlyafewmileswhenblacksmokepouredfromthebackofmycar.IstoppedandwonderedwhatIshoulddo.Acarpulledupbehindme.ItwasthecoupleIhadspokentoatthegasstation.Theysaidtheywouldtakemetomyfriend’shome.WechattedonthewayintothecityandwhenIgotoutofthecarthehusbandgavemehisbusinesscard. Iwrotehimandhiswifeathank-younoteforhelpingme.SoonafterwardIreceivedaChristmaspresentfromthem.Theirnotethatcamewithitsaidthathelpingmehadmadetheirholidaysmeaningful. YearslaterIdrovetoameetinginanearbytowninthemorning.InlateafternoonIreturnedtomycarandfoundthatI’dleftthelightsonalldayandthebatterywasdead.ThenInoticedthattheFriendlyForddealership—ashopsellingcarswasrightnextdoor.Iwalkedoverandfoundtwosalesmenintheshowroom. "JusthowfriendlyisFriendlyFord"Iaskedandexplainedmytrouble.Theyquicklydroveapickuptrucktomycarandstartedit.TheywouldacceptnopaymentsowhenIgothomeIwrotethemanotetosaythanks.Ireceivedaletterbackfromoneofthesalesmen.Noonehadevertakenthetimetowritehimandsaythankyouanditmeantalothesaid. "Thankyou"aretwopowerfulwords.They’reeasytosayandmeansomuch. TheauthorplannedtostopatOklahomaCity.
—Didtheyofferusenoughbooks—thanwehadexpected.
WhenIlivedinSpainsomeSpanishfriendsofminedecidedtovisitEnglandbycar.Beforetheylefttheyaskedmeforadviceabouthowtofindaccommodation.IsuggestedthattheyshouldstayatbedandbreakfasthousesbecausethiskindofaccommodationgivesaforeignvisitoragoodchancetospeakEnglishwiththefamily.Myfriendslistenedtomyadvicebuttheycamebackwithsomefunnystories.Wedidn’tstayatbedandbreakfasthousestheysaidbecausewefoundthatmostfamilieswereawayonholiday.Ithoughtthiswasstrange.FinallyIunderstoodwhathadhappened.MyfriendsspokelittleEnglishandtheythoughtVACANCIESmeantholidaysbecausetheSpanishwordforholidayisvacation.SotheydidnotgotohousewherethesignoutsidesaidVACANCIESwhichinEnglishmeanstherearefreerooms.ThenmyfriendswenttohousewherethesignsaidNOVACANCIESbecausetheythoughtthismeantthepeoplewhoownedthehousewerenotawayonholiday.Buttheyfoundthatthesehouseswereallfull.Asaresulttheystayedathotels!Welaughedaboutthisandaboutmistakesmyfriendsmadeinreadingothersigns.InSpanishthewordDIVERSIONmeansfun.InEnglishitmeansthatworkmenarerepairingtheroadandthatyoumusttakeadifferentroad.WhenmyfriendssawthewordDIVERSIONonaroadsigntheythoughttheyweregoingtohavefun.Insteadtheroadisblockedbyacrowd.Englishpeoplehaveproblemstoowhentheylearnforeignlanguages.OnceinPariswhensomeoneofferedmesomemorecoffeeIsaidThankyouinFrench.ImeantthatIwouldlikesomemore.Howevertomysurprisethecoffeepotwastakenaway!LaterIfoundoutthatThankyouinFrenchmeansNothankyou.WhensomeoneofferedmemorecoffeeandIsaidThankyouinFrenchI______.
以下属于英语学习策略中调控策略的是______
听说法教学的基本特征之一是______即通过大量机械重复的语言实践活动从正面强化学生的正确反应以逐步培养学生用目标语说写的语言习惯
Victorremainedmodesthisgreatsuccess.
ManyyearsagowhenIwasfreshoutofschoolandworkinginDenverIwasdrivingtomyparents’homeinMissouriforChristmas.Istoppedatagasstation加油站about50milesfromOklahomaCitywhereIwasplanningtostopandvisitafriend.WhileIwasstandinginlineatthecashregisterIsaidhellotoanoldercouplewhowerealsopayingforgas.Itookoffbuthadgoneonlyafewmileswhenblacksmokepouredfromthebackofmycar.IstoppedandwonderedwhatIshoulddo.Acarpulledupbehindme.ItwasthecoupleIhadspokentoatthegasstation.Theysaidtheywouldtakemetomyfriend’shome.WechattedonthewayintothecityandwhenIgotoutofthecarthehusbandgavemehisbusinesscard.Iwrotehimandhiswifeathank-younoteforhelpingme.SoonafterwardIreceivedaChristmaspresentfromthem.Theirnotethatcamewithitsaidthathelpingmehadmadetheirholidaysmeaningful.YearslaterIdrovetoameetinginanearbytowninthemorning.InlateafternoonIreturnedtomycarandfoundthatI’dleftthelightsonalldayandthebatterywasdead.ThenInoticedthattheFriendlyForddealership—ashopsellingcarswasrightnextdoor.Iwalkedoverandfoundtwosalesmenintheshowroom.JusthowfriendlyisFriendlyFordIaskedandexplainedmytrouble.Theyquicklydroveapickuptrucktomycarandstartedit.TheywouldacceptnopaymentsowhenIgothomeIwrotethemanotetosaythanks.Ireceivedaletterbackfromoneofthesalesmen.Noonehadevertakenthetimetowritehimandsaythankyouanditmeantalothesaid.Thankyouaretwopowerfulwords.They’reeasytosayandmeansomuch.Whathappenedwhentheauthorfoundsmokecomingoutofhiscar
RandyKrauswasparalyzed.Hisleftsidewasuseless.Buthisrighthandwas1enoughtoliftabuckettohisforehead.Oncehe’dbeenapoliceofficerandownedaprivate-eyeagency.Oncehe’dbeenstrongandable.Nowhefelthewasnothing. His2startedwithParkinson’sdiseasebutitdidn’t3there.InJuly2002the60yearoldKrauswentintothehospitalforanoperationtocontroltheshaking.4duringtheoperationhehadastroke.Hewasparalyzed.The5manwholovedgolfcouldthinkbutcouldn’t6.Krauswantedthedoctorsto7ittohimstraight."Youmayneverwalkagain"theytoldhim."Maybeyouwon’t8beabletotalk." Onceathomehe9hecouldn’tliftaforkortakeadrinkbyhimself.Physicaltreatmentwassopainfulandslow.Whatdidhehaveto10forSonowKrausheldthegunagainsthishead.11thecoldmetalonhisskinhebegantoconsidernothispainbutthepainhe12causehiswifedaughtersandgrandchildren.Hedidn’tpullthetrigger. "Youarewhereyouare"hisexercisephysiologistAndrewGarudtoldhim."Thepacewouldbeslow;thepainwouldbe13.Butaslongasyouare14youhavetheabilitytogetbetter."Afterthreemonthsof15withGarudKrauswantedtoseeifhecould16.Hecould.Thenhetookthreestepssatdownandcriedlikeababy.Onestep17toanother.Nexthemanagedashortwalk.Itwasthehardest18ofKraus’slife. Garudkeptsayinghecould19more.NowKrauscanbrushhisteethshavehimselfandgetaroundthehousewithawalker.Littlesuccessonlytheparalyzedcan20understand. 16.
Inthe1960smanyyoungAmericansweredissatisfiedwithAmericansociety.TheywantedtoendtheVietnamWarandtomakeallofthepeopleintheUSequal.SomeofthemdecidedtodropoutofAmericansocietyandformtheirownsocieties.Theyformedutopiancommunitieswhichtheycalledcommuneswheretheycouldfollowtheirphilosophyofdoyourownthing.AgroupofartistsfoundedacommuneinsouthernColoradocalledDropCity.FollowingtheideasofphilosopherandarchitectBuckminsterFullertheybuiltdomeshapedhousesfrompiecesofoldcars.OthergroupssuchasauthorKenKesey’sMerryPrankstersthefollowersofSanFranciscopoetSteveGaskinandagroupthatcalleditselftheHogFarmlivedinoldschoolhousesandtraveledaroundtheUnitedStates.TheHogFarmbecamefamouswhentheyhelpedorganizetheWoodstockRockFestivalin1969.SteveGaskin’sfollowerstriedtosettledownonafarminTennesseebuttheyhadtoleavewhensomemembersofthegroupwerearrestedforgrowingmarijuana.Notallcommunesbelievedinthephilosophyofdoyourownthinghowever.TwinOaksacommunefoundedinVirginiainthelate1960swasbasedontheideasofpsychologistB.F.Skinner.ThepeoplewholivedatTwinOakswerecarefullycontrolledbySkinner’sconditioningtechniquestodothingsthatweregoodforthecommunity.In1972ItalianarchitectPaoloSoleribegantobuildArcosantiautopiancityArizsonawhere2500peoplewilllivecloselytogetherinonelargebuildingcalledanarcheology.Soleribelievesthatpeoplemustlivecloselytogethersothattheywillallbecomeone.WheredidthemembersoftheHogFarmcommunelive
Whenaconsumerfindsthatsomethingheorsheboughtisfaultyorinsomeotherwaydoesnotliveuptowhattheproducersaysforitthefirststepistopresentthewarrantyoranyotherrecordsthatmighthelpatthestoreofbuying.Inmostcasesthisactionwillproduceresults.Howeverifitdoesnottherearevariousmeanstheconsumermayusetogainsatisfaction.Asimpleandcommonmethodusedbymanyconsumersistocomplaindirectlytothestoremanager.Ingeneralthehigheruptheconsumertakeshisorhercomplaintthefasterheorshecanexpectittobesettled.Insuchacaseitisusuallysettledintheconsumer’sfavourtakingitastruethatheorshehasajustright.Consumersshouldcomplaininpersonwheneverpossiblebutiftheycannotgettotheplaceofbuyingitisacceptabletophoneorwritethecomplaintinaletter.Complainingisusuallymosteffectivewhenitisdonepolitelybutfirmlyandespeciallywhentheconsumercanshowclearlywhatiswrongwithwhatwasboughtinquestion.Ifthiscannotbedonetheconsumerwillsucceedbestbypresentingspecificinformationastowhatiswrongratherthanbymakinggeneralstatements.ForexampleTheleftspeakerdoesnotworkatallandthesoundcomingoutoftherightoneisunclearisbetterthanThisstereodoesnotwork.Thestoremanagermayadvisetheconsumertowritetotheproducerifsotheconsumershoulddothissettingthecomplaintaspolitelyandasfirmlyaspossible.Butifapolitecomplaintdoesnotachievetheexpectedresulttheconsumercangoastepfurther.Heorshecanthreatentotakethesellertocourtorreportthesellertoapublicorganizationresponsibleforprotectingconsumersrights.Whenaconsumerfindswhatheboughthasafaultinitheshouldfirst______.
在以BritishandAmericanEnglish为主题的课堂前面列出以下四条名人语录组织学生进行讨论aWehavereallyeverythingincommonwithAmericanowadaysexceptofcourselanguage.bWithinacenturyBritishandAmericaEnglishspeakerswillnotbeabletounderstandeachother.cAmericaandEnglisharetwocountriesdividedbyacommonlanguage.dItdoesn’tmakemuchofadifferencewhetherateacherspeaksBritishorAmericaEnglish.试对以上案例进行分析
Inthe1960smanyyoungAmericansweredissatisfiedwithAmericansociety.TheywantedtoendtheVietnamWarandtomakeallofthepeopleintheUSequal.SomeofthemdecidedtodropoutofAmericansocietyandformtheirownsocieties.Theyformedutopiancommunitieswhichtheycalledcommuneswheretheycouldfollowtheirphilosophyofdoyourownthing.AgroupofartistsfoundedacommuneinsouthernColoradocalledDropCity.FollowingtheideasofphilosopherandarchitectBuckminsterFullertheybuiltdomeshapedhousesfrompiecesofoldcars.OthergroupssuchasauthorKenKesey’sMerryPrankstersthefollowersofSanFranciscopoetSteveGaskinandagroupthatcalleditselftheHogFarmlivedinoldschoolhousesandtraveledaroundtheUnitedStates.TheHogFarmbecamefamouswhentheyhelpedorganizetheWoodstockRockFestivalin1969.SteveGaskin’sfollowerstriedtosettledownonafarminTennesseebuttheyhadtoleavewhensomemembersofthegroupwerearrestedforgrowingmarijuana.Notallcommunesbelievedinthephilosophyofdoyourownthinghowever.TwinOaksacommunefoundedinVirginiainthelate1960swasbasedontheideasofpsychologistB.F.Skinner.ThepeoplewholivedatTwinOakswerecarefullycontrolledbySkinner’sconditioningtechniquestodothingsthatweregoodforthecommunity.In1972ItalianarchitectPaoloSoleribegantobuildArcosantiautopiancityArizsonawhere2500peoplewilllivecloselytogetherinonelargebuildingcalledanarcheology.Soleribelievesthatpeoplemustlivecloselytogethersothattheywillallbecomeone.WhatwastheTwinOakscommunebasedon
MrWhitealongwithhisassistantsontheprojectdayandnighttomeetthedeadline.
RandyKrauswasparalyzed.Hisleftsidewasuseless.Buthisrighthandwas1enoughtoliftabuckettohisforehead.Oncehe’dbeenapoliceofficerandownedaprivate-eyeagency.Oncehe’dbeenstrongandable.Nowhefelthewasnothing. His2startedwithParkinson’sdiseasebutitdidn’t3there.InJuly2002the60yearoldKrauswentintothehospitalforanoperationtocontroltheshaking.4duringtheoperationhehadastroke.Hewasparalyzed.The5manwholovedgolfcouldthinkbutcouldn’t6.Krauswantedthedoctorsto7ittohimstraight."Youmayneverwalkagain"theytoldhim."Maybeyouwon’t8beabletotalk." Onceathomehe9hecouldn’tliftaforkortakeadrinkbyhimself.Physicaltreatmentwassopainfulandslow.Whatdidhehaveto10forSonowKrausheldthegunagainsthishead.11thecoldmetalonhisskinhebegantoconsidernothispainbutthepainhe12causehiswifedaughtersandgrandchildren.Hedidn’tpullthetrigger. "Youarewhereyouare"hisexercisephysiologistAndrewGarudtoldhim."Thepacewouldbeslow;thepainwouldbe13.Butaslongasyouare14youhavetheabilitytogetbetter."Afterthreemonthsof15withGarudKrauswantedtoseeifhecould16.Hecould.Thenhetookthreestepssatdownandcriedlikeababy.Onestep17toanother.Nexthemanagedashortwalk.Itwasthehardest18ofKraus’slife. Garudkeptsayinghecould19more.NowKrauscanbrushhisteethshavehimselfandgetaroundthehousewithawalker.Littlesuccessonlytheparalyzedcan20understand. 18.
Alotofchildrenattheschooldonotliveinthetownbutcomeinfromthecountryside.
WhenIlivedinSpainsomeSpanishfriendsofminedecidedtovisitEnglandbycar.Beforetheylefttheyaskedmeforadviceabouthowtofindaccommodation.Isuggestedthattheyshouldstayat"bedandbreakfast"housesbecausethiskindofaccommodationgivesaforeignvisitoragoodchancetospeakEnglishwiththefamily.Myfriendslistenedtomyadvicebuttheycamebackwithsomefunnystories. "Wedidn’tstayatbedandbreakfasthouses"theysaid"becausewefoundthatmostfamilieswereawayonholiday." Ithoughtthiswasstrange.FinallyIunderstoodwhathadhappened.MyfriendsspokelittleEnglishandtheythought"VACANCIES"meant"holidays"becausetheSpanishwordfor"holiday"is"vacation".Sotheydidnotgotohousewherethesignoutsidesaid"VACANCIES"whichinEnglishmeanstherearefreerooms.Thenmyfriendswenttohousewherethesignsaid"NOVACANCIES"becausetheythoughtthismeantthepeoplewhoownedthehousewerenotawayonholiday.Buttheyfoundthatthesehouseswereallfull.Asaresulttheystayedathotels! Welaughedaboutthisandaboutmistakesmyfriendsmadeinreadingothersigns.InSpanishtheword"DIVERSION"meansfun.InEnglishitmeansthatworkmenarerepairingtheroadandthatyoumusttakeadifferentroad.Whenmyfriendssawtheword"DIVERSION"onaroadsigntheythoughttheyweregoingtohavefun.Insteadtheroadisblockedbyacrowd. Englishpeoplehaveproblemstoowhentheylearnforeignlanguages.OnceinPariswhensomeoneofferedmesomemorecoffeeIsaid"Thankyou"inFrench.ImeantthatIwouldlikesomemore.Howevertomysurprisethecoffeepotwastakenaway!LaterIfoundoutthat"Thankyou"inFrenchmeans"Nothankyou". NOVACANCIESinEnglishmeans.
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