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DepartmentofReturns SnapPhotographyEquipmentInc. 23580WooliverRd. Dublin.Iowa DearSirorMadam LastweekIpurchaseaUX-15UnderwaterCamerafromyourcompanybutitturnedouttobequiteadisappointment.Thecameradidnotperformaspromisedintheadvertisement. Accordingtoyourcompany’sTVcommercialtheUX-15UnderwaterCameraisdesignedtotakepicturesatunderwaterdepthsofuptotenfeet.HoweverafterusingthecamerainaswimmingpoolfortwentyminutesatonlyfivefeetInoticedthatwaterhadleakedinsideit.Thefilmwasruinedalongwiththecamera’selectricalcomponents. Iamreturningthecameraalongwithmysalesreceiptinthesamepackageasthisletter.IwouldaskthatyouissuemeafullrefundasIhavenointerestinreceivingareplacementproduct. Thankyou ScottHyatt Whywasthisletterwritten
DearNewResident LetusbethefirsttowelcomeyoutolovelyNewWestfordCity!We’resureyou’llfindittobeawonderfulplacetoownahome. AsaveryspecialwelcomefromNewWestfordCarpetCleanerspleasefindtheenclosedgiftcertificatewhichentitlesyouto15%offtheregularrateofanyoneofourservices.Whetheryourequireacompleteshampooandsteamcleaningforyourwall-to-wallcarpetingorjustasimplestainremovalforyourfurniturefabricyoucancountnotonustoprovidequickprofessionalservice. Wehopeyougiveustheopportunitytoshowyouwhywe’rethenumber-onecleaningoperationinNewWestfordCity! Sincerely PeterCavarretta PresidentNewWestfordCarpetCleaners Whatwillaccompanytheletter
March262006Mr.SamuelBrownTruestarCorporationFinanceDepartmentManagerRe:Account#2958ADearMr.BrownIwanttothankyoufortheconversationthatwehadearliertodayandforagreeingtoareductioninpaymentformyoutstandingaccount.AsdiscussedIwillimplementabi-weeklypaymentof$250effectiveFridayMarch31.Iwillensurethatpaymentisinmybankaccountforyourautomaticwithdrawalby10:00a.m.everyFridaypaymentperioduntilmyaccountispaidinfull.Iverymuchappreciateyourunderstandingmycurrentfinancialsituationandwillcontactyoushouldthingsimprove.Pleasedonothesitatetocontactmeifyouhaveanyquestions.BestregardsJasonChalmersSeptember32006JasonChalmers21ReelsterBoulevardVancouver.BCDearJasonIamwritingtoupdateyouonyouraccountstatus#2958AwithTruestarCorporation.AsaresultofourconsolidatedeffortstorestructureyourrepaymentplaninMarchofthisyearitiswithgreatsatisfactionthatIletyouknowthatyouraccounthasnowbeenclearedandpaidinfull.Withdiligenceandcooperationwehavesuccessfullyworkedthroughthisfinancialsituation.Wewouldbepleasedtoofferourservicesshouldyouneedthemagaininthefuture.Pleasecontactuswithyourrequest.Bestwishesandwelookforwardtoworkingwithyouagainsoon.SamuelBrownTruestarCorporationFinanceDepartmentManagerHowwillMr.Chalmersremitthepayment
We’reHiringDate:September32006Position:NationalOperationsManagerFoodServicesIndustryPay&Benefits:$65000-$75000+carallowanceandbonuspotentialQualifications:undergaddegreeinbusiness.Minimum5yearsofrelatedworkexperience.Comfortablewithsupervisionofstaffandstrongmulti-taskingskills.Goodwithpeopleandastrongleader.Excellentbudgetmanagementabilities.Mustbewillingtotravel25%~50%andworkoccasionallyonweekends.HowtoApply:PleasesendusbyemailonlyyourresumesubjectHRManager—NationalOperationsManagertohr@wpgl.orgbySeptember30.Nophonecallsplease.WewillcontactonlythosecandidatesselectedforinterviewsonOctober3.Thankyouforyourinterest!GeneralFoodsCompanyIMainStreetTorontoONM3P2K8To:hr@wpgl.orgFrom:jwhite@FTC.comDate:September242006Re:HRManager—NationalOperationsManagerHelloIamwritinginresponsetoyourjobopeningadforNationalOperationsManager.Pleasefindattachedmydetailedresumeoutliningmyrelevantemploymenthistoryandskillsetsforyourconsideration.Ihavespentthelast8yearsdevelopingmytalentsandexperiencewithinthefoodservicesindustryandcurrentlyamtheRegionalOperationsManagerfortheBreadCompany.MyworkhistorystrengthsandinterestsareperfectlysuitedtothepositionadvertisedasI’mreadytotakethechallengeofmanagingonanationallevel.Iwouldbeverypleasedtohavetheopportunitytodiscussmyqualificationsinperson.Pleasereviewmyinformationandcallmeat416332-1902tosetupameeting.Thankyouinadvanceforyourconsideration.Ihopethatitwillbeokayformetofollow-upwithaphonecalltoensurethatyouhavereceivedthissubmission.BestregardsJackWhiteWhatdoesMr.Whitesayhewilldointhenextfewdays
March262006Mr.SamuelBrownTruestarCorporationFinanceDepartmentManagerRe:Account#2958ADearMr.BrownIwanttothankyoufortheconversationthatwehadearliertodayandforagreeingtoareductioninpaymentformyoutstandingaccount.AsdiscussedIwillimplementabi-weeklypaymentof$250effectiveFridayMarch31.Iwillensurethatpaymentisinmybankaccountforyourautomaticwithdrawalby10:00a.m.everyFridaypaymentperioduntilmyaccountispaidinfull.Iverymuchappreciateyourunderstandingmycurrentfinancialsituationandwillcontactyoushouldthingsimprove.Pleasedonothesitatetocontactmeifyouhaveanyquestions.BestregardsJasonChalmersSeptember32006JasonChalmers21ReelsterBoulevardVancouver.BCDearJasonIamwritingtoupdateyouonyouraccountstatus#2958AwithTruestarCorporation.AsaresultofourconsolidatedeffortstorestructureyourrepaymentplaninMarchofthisyearitiswithgreatsatisfactionthatIletyouknowthatyouraccounthasnowbeenclearedandpaidinfull.Withdiligenceandcooperationwehavesuccessfullyworkedthroughthisfinancialsituation.Wewouldbepleasedtoofferourservicesshouldyouneedthemagaininthefuture.Pleasecontactuswithyourrequest.Bestwishesandwelookforwardtoworkingwithyouagainsoon.SamuelBrownTruestarCorporationFinanceDepartmentManagerAccordingtothesecondletterwhenshouldJasoncontactMr.Brownagain
GlenfordManufacturingInc. OfficialCommunication From:SeanCarmichaelOperationsDepartment To:InnaTuckerSalesDepartmentManager Themonthlysalesstaffmeetinghasbeenrelocatedfromauditorium3toroom402.Auditorium3willbeundergoingrepairsfromApril8-15whichiswhyitwillbeunavailableforyourusualmeetingonthe10th. Room402containsthesameaudiovisualcapabilitiesasauditorium3butitsseatingcapacityissmaller.Itcanonlyfit65peoplecomfortablywhereastheauditoriumcandoover100. Ifthischangeisunacceptabletherearetwoalternatives.Firstauditorium2isavailableontheafternoonofthe10th.Itholdsasmanypeopleasauditorium3butithasreallyoutdatedelectronicequipmentcomparedtoauditorium3.Andsecondifthemeetingisrescheduledforafterthe15ththenewlyrefurbishedauditorium3willbeavailabletoyou. Pleasecontactmeoranothermemberoftheoperationsdepartmentifyouwishtochangeyourcurrentroomreservation. Thankyouandhaveaniceday. Whatisthepurposeofthememo
DowntownArtisanClubArtExhibitPleasemarkSaturdayOctober21onyourcalendarssothatyoucanattendtheinauguralDowntownArtisan’sClubArtExhibit!TherewillbebeautifulworksofartandpotterycraftedbytheDowntownArtisan’sClubavailableforshowingaswellasforsale.Theremarkablytalentedyoungartistshaveworkedallsummertoprepareforthiseventwhichpromisestoimpressandastound.Visitorswillhaveanopportunitytomeetthesetalentedartists.AllproceedsfromthiseventwillbecontributedtothecontinuedoperationsoftheDowntownArtisan’sClub.whichprovidesamazingclassesandsupportforyoungartists.Ticketsareonsalenowandareavailablefor$10adultsand$5studentsandseniors.Childrenundertheageof12willbeadmittedforfree.TheDowntownArtisan’sClublooksforwardtoseeingyouthere!PleasecontactJimat9054128980formoreinformation.DowntownArtisan’sClubArtExhibitDeadlineforyourartsubmission!Toallourtalentedyoungartists—getreadyforourupcomingArtExhibit!Asyouallknow—ourDowntownArtisan’sClubArtExhibitiscomingupexactlyonemonthfromtoday.Paintingsdrawingssculpturesandwritingwillbeneeded—forboththeshowandthesale!Don’tforgettohavethemcompletedandhandedinbynextFridaytosecureyourspotinourshow.RemembertherewillalsobecashawardsjudgedbyourpanelofartcriticsandthewinningpieceswillbefeaturedinourArtBook.Theartistsofthewinningpieceswillalsobeinvitedtoattendthe2weeksummerartcampinParisnextsummer.Havefunandpleasesubmityourartworkontime!Onwhichdaywasthenoticeposted
February5 AnitaBrancato 823Remarque QuebecCityQuebec DearMs.Brancato Allowmetointroducemyself.MynameisFredEldridgeandIworkwithNewEnglandExpressBusCarriers.WeareafullserviceexpresstransportationprovideroperatinginthenortheasternUnitedStatesandsoutheasternCanada.Wehavechosentocontactyoubecauseourrecordsindicatethatyouareafrequenttravelerintheregion.Ibelieveyouwillbeabletoappreciatethebenefitsofbustravel. Travelingbybussimplymakesgoodsense.ForinstanceyoucanspendyournextjourneyfromMontrealtoBostoninoneofourultra-comfortablecoachesforonly$34.50roundtrip.That’slessthanathirdofthecostoftheaverageplaneticketwithoutallthecheck-inhasslesandflightdelays.Andwithtoday’shighgaspricesanddangerouswintertimeroadconditionswhytakeyourcarLeavethedrivingtousinstead! SowhenyourfutureplanscallforregionaltravelcontactNewEnglandExpressBusCarriersandletusshowyouwhatwecandoforyou! FredEldridgeDistrictManagerCanada NewEnglandExpressBusCarriers 11667McArthurStreet MontrealQuebec Accordingtotheletterwhyisbustravelbetterthanairtravel
DowntownArtisanClubArtExhibitPleasemarkSaturdayOctober21onyourcalendarssothatyoucanattendtheinauguralDowntownArtisan’sClubArtExhibit!TherewillbebeautifulworksofartandpotterycraftedbytheDowntownArtisan’sClubavailableforshowingaswellasforsale.Theremarkablytalentedyoungartistshaveworkedallsummertoprepareforthiseventwhichpromisestoimpressandastound.Visitorswillhaveanopportunitytomeetthesetalentedartists.AllproceedsfromthiseventwillbecontributedtothecontinuedoperationsoftheDowntownArtisan’sClub.whichprovidesamazingclassesandsupportforyoungartists.Ticketsareonsalenowandareavailablefor$10adultsand$5studentsandseniors.Childrenundertheageof12willbeadmittedforfree.TheDowntownArtisan’sClublooksforwardtoseeingyouthere!PleasecontactJimat9054128980formoreinformation.DowntownArtisan’sClubArtExhibitDeadlineforyourartsubmission!Toallourtalentedyoungartists—getreadyforourupcomingArtExhibit!Asyouallknow—ourDowntownArtisan’sClubArtExhibitiscomingupexactlyonemonthfromtoday.Paintingsdrawingssculpturesandwritingwillbeneeded—forboththeshowandthesale!Don’tforgettohavethemcompletedandhandedinbynextFridaytosecureyourspotinourshow.RemembertherewillalsobecashawardsjudgedbyourpanelofartcriticsandthewinningpieceswillbefeaturedinourArtBook.Theartistsofthewinningpieceswillalsobeinvitedtoattendthe2weeksummerartcampinParisnextsummer.Havefunandpleasesubmityourartworkontime!WhatisNOTmentionedabouttheawards
WorkplaceHealthTips Whenyouhearthewords"workplacehealth"whatdoyouthinkofYourassociationswiththisphrasearemostlikelynegative:stresseyestrainmusclesoreness.etc.Infactovereightypercentofworkerscomplainofsometypeofhealthproblemrelatedtotheirjob.Butitdoesn’thavetobethatway.Herearesomesimpletipsonhowtoalleviateafewofthemostcommonworkplaceailments. Stress: You’vesusceptibletostressnomatterwhatyoujobis.It’soneofthetoughestconditionstobeatandit’salsooneofthemostserious.Thebestthingyoucandoifyouexperiencefrequentorseverestressistalktoyoursupervisor.Theremaybewaystorearrangeyourscheduleoradjustyourresponsibilitiessothatyoudon’tfeelsooverwhelmed.Duringthemilderonsetofstresstakerepeateddeepbreathswhichwillhelpyoutocalmdownandconfrontthesituation. Eyestrain: Inadditiontocausingdamagetotheeyesspendingtoomuchtimeinfrontofthecomputercanleadtoheadaches.musclesorenessandgeneralirritability.Tominimizetheseproblemsremembertotakeregularbreaksfromyourcomputer.Expertsrecommendlookingawayfromthescreenforatleast20secondsevery20minutes.Alsoensurethatyourcomputerscreeniscleanandwellpositioned. GeneralDiscomfort: Forthoseofuswithofficejobswespendmostofourdaysittingdown.Remembertostandupwalkaroundortakeashortbreaksooftentokeepyourmusclesfrombecomingtootight. From:AlbertoMartinez To:DawnBojanic Subject:Tipsforimprovingworkplacehealth IjustreadagreatarticleinLivingTodayMagazineontipsforimprovingworkplacehealth.Ithinkweshoulddistributeittotheothermanagersandhavethempassitalongtotheirteammembers. Theinformationconcerningcomputermonitorswasparticularlyinteresting.Ioftenexperienceeyestrainandheadachesandthetipsinthearticleseemliketheycouldreallyhelp. Ihaveacopyofthearticleifyouneedone.Whydon’tyoulookitoverandletmeknowwhatyouthink Thanks. WhatdoesMr.Martinezsayabouthimself
FrancisThompson VicePresidentofOperations CollinsShippingServiceInc. May52006 AttentionRegionalDirectors HereatCollinsShippingServiceInc.CSS.we’vebuiltareputationasatrustworthyandefficientnationalcorporationthatalwaysputstheneedsofthecustomerfirst.Thekeytothissuccesshasbeenthecarefulorganizationofourregionalandlocaldivisionswhichhasenabledustocommunicateeffectively. Howeverourrecentexpansionshavecausedsomeproblemswiththissystem. InordertomaintainourcommunicativeabilitytheCEOhasdecidedtoreorganizeallofthecorporation’sdivisions.Asregionaldirectorsyouarerequestedtosubmitdetailedstatusreportsonyourdivisionsfocusingonanynewserviceareasyouareresponsiblefor. NextmonthyouwillattendaconferencetobeheldatCSSheadquartersinVancouver.Thereyouwillparticipateinmeetingstofinalizetheneworganizationalplans.Youallwillhavetheopportunitytovoiceyoursuggestionsconcernsandopinionssopleasebeprepared. Attachedisascheduleofeventsfortheconference.ToarrangeyourtravelandlodgingneedspleasecontactMartinO’Flynnintheheadquarters’personneldepartmentat604-555-0924. CollinsShippingServiceInc.iscommittedtopreservingitsexcellentreputationandcontinuingissuccess.Pleaseassistusinachievingthisgoal. Verytrulyyours FrancisThompson NationalConferenceonOrganizationandCommunication CollinsShippingServiceInc. Dates:June12-17 Location:CSSHeadquartersVancouver Thisconferencewillallowustoincorporateallfeedbackbeforefinalizinganeworganizationalplan. DateTimeEvent June123:00p.m.WelcomeandintroductionsfromtheCEO June13-148:OOa.m.-5:00p.m.Inter-regionaldiscussionmeetings June158:00a.m.-5:00p.m.Presentationofthenewlycreatedorganizationalplan June1610:00a.m.FinalQ&AsessionwiththeVicePresidentofOperation June179:30a.m.ClosingcommentsandthanksfromtheCEO Whatisthemainpurposeoftheletter
From:LindaKamat<lindak@cornwall.edu> To:MarianaSerrano<serrano-csd@lexingtonwf.net> Subject:SalespositionopeningatLexingtonWholesaleFoods DearMs.Serrano. Ireadaboutanopeninginyourcustomersalesdivisiononyourcompany’swebsite.AsahighlymotivatedandexperiencedsalespersonIamveryinterestedinthisposition. IgraduatedwithhonorsinBusinessAdministrationfromCornwallUniversityin1998.SincethenIhaveheldjobswithseveralrespectedandprominentfirmsincludingathree-yearassignmentwiththenation’slargestautomotivepartsdistributorRMCAuto.InmycapacityasasalesrepresentativethereIwasthetopsellerforfourmonthsinarow.IameagertoapplytheexperienceIhavegainedtothesalesdivisionatLexingtonWholesaleFoods.Inadditionmyplaceofresidenceisnearthecenteroftheservicerouteslistedforthepositionsotravelingtothedesignatedlocationwouldnotbeaproblem. Ihopethatyoucanoffermetheopportunitytocomeinforaninterviewsothatwemayfurtherdiscussmyqualificationsaswellasthedemandsofthejob.Iwillcontactyouearlynextweektoconfirmthatyouhavereceivedthisemailandattachedfilecontainingmyresumeandtworeferenceletters. Thankyouforyourconsideration. Sincerely LindaKamat WhydidMs.Kamatsendthisemail
TheLynndaleSpringLineIsHere Thisyear’sspringlinemayjustbeourbestcollectionyet!Ouraward-winningdesignershavecreatedsomeabsolutelystunningformaldressesworksuitsandskirt-and-blousecombinations.AsalwayswithLynndaleFashionyou’llfindthemoststylishcomfortableandaffordableclothestosuitallyourfashionneeds. Viewourentirespringcatalogandplaceanorderonlineatwww.lynndalefashion.com.Ifyoudon’thaveaccesstoacomputernoproblem!Simplysendusyourorderrequestbymailorfaxalongwithyourcreditcardinformationorapersonalcheck. LynndaleFashion CustomerOrderDepartment 1155RichmondLane ColumbusOhio Fax#:124555-5705 FaxForm Recipient:CustomerOrderDepartmentLynndaleFashion124555-5705 Iamveryinterestedinsomeclothingitemsfromyourspringcatalog.MyInternetserviceatemporarilydownwhichiswhyI’msendingthisorderbyfax. Iwouldliketoorderthefollowingitems.I’veincludetheproductnumbersaslistedinthecatalog: 1full-lengthformaldressblack#FV240 2springskirts1navy1yellow#SS222-2 4cottonV-neckcasualshirts2green1gray1white#39T-599 Pleaseshiptheordertothefollowingaddress: VickiTinelli 668WestBrookridge SanDiegoCA Hereismycreditcardinformation: Name:VickiR.Tinelli Cardtype:AmericanUnion Cardnumber:2022-2402-7975 Expirationdate:01/09 Iwouldappreciateitifyoucouldcontactmetoconfirmreceiptofthisorderrequestaswemeknowtheshippingchargefortheorder. Thankyou VickiTinelli Whatisbeingmostlikelytobeadvertised
From:PaulaWashington<pwashington@4seasonsgreenhouse.com> To:ClaraNash<order@coloniapottery.com> Subject:Order DearMr.Nash MynameisPaulaWashingtonandI’mtheowneroftheFourSeasonsCreenhouseinLewiston.IwasgivenyouremailaddressbyMr.SteveHallowayattheNewEnglandFlorists’ConventioninBostonlastfall.Iwouldliketopurchasealargenumberofclaypotsfromyou.Ourprevioussupplierrecentlywentoutofbusinessandweurgentlyneedtoreplenishourstock. AtthistimeIwouldliketoorderfourdozenofyourplainsix-inchclaypotsfordozenofyourplainten-inchclaypotsandtwodozenofyourlargeornamentalpots.Ionlywanttomakeasmallorderatthistimeinordertotestthequalityofyourmerchandise.Ifthisselectionofproductsfromyourinventorymeetsourstandardsasecondlargeorderwillfollow. Pleasearrangetohavetheclaypotsdeliveredtoourwarehouseasquicklyaspossible.Becausetheseitemsarefragilepleaseforwardthembyspecialdeliverytoensurethattheyarenotdamaged.AlsoletmeknowthenameofthecarrieryouusesoIcanaccesstheironlinefreighttrackingsystemwhilethesegoodsareintransit. Thankyouverymuch.Pleasecallmeat729-9928ifyouhaveanyquestions.Ihopethisisthestartofamutuallybeneficialbusinessrelationship. PaulaWashington FourSeasonsGreenhouse Addressee:Remitto: FourSeasonsGreenhouseColonialPotteryDistributionCenter 161NorthHighway201Atlantic:Drive LewistonME04240SalemMA01970 Statement: DateDescriptionAmounts 5/11/06six-inchclaypotsplain4dozen$36.00 Ten-inchclaypotsplain4dozen$48.00 Sixteen-inchclaypotsornamental2dozen$240.00 Shippingandhandlingseebelowfordetails$59.99 Discountseebelowfordetails$32.40 Amountdue:$351.59 Message: Thisshipmentwassentbyspecialdeliveryatthebuyer’srequest.Pleasereturnanydamageditemsalongwiththeoriginalreceiptwithinsevenworkingdays. Aten-percentdiscountappliestoallfirst-timeordersplacedbyretailers.Thisdiscountdoesnotapplytoshippingandhandlingcharges. WhyhasMs.Washingtononlyplacedasmallorder
GlenfordManufacturingInc. OfficialCommunication From:SeanCarmichaelOperationsDepartment To:InnaTuckerSalesDepartmentManager Themonthlysalesstaffmeetinghasbeenrelocatedfromauditorium3toroom402.Auditorium3willbeundergoingrepairsfromApril8-15whichiswhyitwillbeunavailableforyourusualmeetingonthe10th. Room402containsthesameaudiovisualcapabilitiesasauditorium3butitsseatingcapacityissmaller.Itcanonlyfit65peoplecomfortablywhereastheauditoriumcandoover100. Ifthischangeisunacceptabletherearetwoalternatives.Firstauditorium2isavailableontheafternoonofthe10th.Itholdsasmanypeopleasauditorium3butithasreallyoutdatedelectronicequipmentcomparedtoauditorium3.Andsecondifthemeetingisrescheduledforafterthe15ththenewlyrefurbishedauditorium3willbeavailabletoyou. Pleasecontactmeoranothermemberoftheoperationsdepartmentifyouwishtochangeyourcurrentroomreservation. Thankyouandhaveaniceday. WhichoftheseoptionsisNOTavailableforthesalesstaffmeeting
From:PaulRooney<rooneyhoy@speedmail.com> To:GreenMountainStationeryInc<pgmountain@qmail.com> Ihavebeenpurchasingvariousproductsthroughyourcatalogformanyyears.ForthemostpartI’vebeenquitesatisfied.HoweverIrecentlyorderedacaseof1000envelopesformybusinessandamextremelydisappointed. FirstofalltheenvelopesIreceiveddifferfromthedescriptioninyourcatalog.TheyaresupposedtobenineincheslongbuttheenvelopesIreceivedaresixincheslong.Secondtheadhesiveontheenvelopsisdefective.Iattemptedtouseadozenofthem.andnoneofthemremainedproperlysealed. AttheveryleastIwouldlikearefundforthefullcostoftheseenvelopesalongwiththeshippingcharge.ThetotalamountIpaidwas$34.68.FurthermoretheinspectionstickeronthecartonstatesthattheproductwasinspectedatyourBurlingtonwarehouse.Iwouldliketoknowhowthismistakeoccurredandrequestyourassurancethatthissortofthingwillnothappenagaininthefuture.OtherwiseIamafraidthatIwillhavetotakemybusinesselsewhere. From:SharonPark<pgreeenmountain@qmail.com> To:PaulRooney<rooneyhoy@speedmail.com> DearMr.Rooney MynameisSharonParkandIamthedirectorofqualitycontrolatGreenMountainStationery.Inc.Iwasrecentlymadeawareofyourcomplaintbyoneofourcustomerservicerepresentatives. Iwouldliketostartbyapologizingforanyinconvenienceyoumayhaveexperience.Ouraccountingdepartmentwillissueyouafullrefundof$34.68forthedefectiveenvelopes.Wewouldalsoliketoofferyoua$50giftcertificatethatcanbeusedwiththepurchaseofanyproductinourcatalog. ImustacknowledgethattherehavebeensomeproblemswithinspectionsinourBurlingtonwarehouse.Todealwiththisissuethecompanyhasdecidedthattheentireinspectingstaffwilltakepartinanintensivere-trainingprogram.Wewillreviewourprocedurestoidentifyanythingthatneedstobeimproved. Ihaveforwardedyourmessagetoourentiremanagementteamtoensurethatthisissuewillnotbeoverlooked.IamsorrythatwehavedisappointedyouandIsincerelyhopeyoucontinuetopurchaseourproducts.I’msurethiswasaone-timeincidentthatwillnothappenagain.Pleasedon’thesitatetocontactmedirectlyinthefutureifyouhaveanyquestionsorconcerns. Sincerely SharonPark WhatdidMr.RooneypurchasefromGreenMountainStationery
JobOpportunity! SunsetResortwhichprovidesfour-starluxuryaccommodationsonDaveyBeachisacceptingapplicationsforthepositionofHousekeepingManager.Thisindividualwillberesponsibleforoverseeingtheday-to-dayoperationsofthehousekeepingstaffhiringandtrainingstaffandensuringtheoverallcleanlinessofallguestfacilities.Knowledgeofthehospitalityindustryandpreviousmanagementexperienceareessential.Theindividualmustalsopossessexcellentcommunicationandcustomerserviceskills.Theworkscheduleincludessomeeveningsandweekends. Submitresumecoverletterandsalaryexpectationsto: SunsetResortPersonnelOffice Attn:BurtKleffner 11PalmridgeRd. DaveyBeachCA WhatisNOTadutyofthisposition
DepartmentofReturns SnapPhotographyEquipmentInc. 23580WooliverRd. Dublin.Iowa DearSirorMadam LastweekIpurchaseaUX-15UnderwaterCamerafromyourcompanybutitturnedouttobequiteadisappointment.Thecameradidnotperformaspromisedintheadvertisement. Accordingtoyourcompany’sTVcommercialtheUX-15UnderwaterCameraisdesignedtotakepicturesatunderwaterdepthsofuptotenfeet.HoweverafterusingthecamerainaswimmingpoolfortwentyminutesatonlyfivefeetInoticedthatwaterhadleakedinsideit.Thefilmwasruinedalongwiththecamera’selectricalcomponents. Iamreturningthecameraalongwithmysalesreceiptinthesamepackageasthisletter.IwouldaskthatyouissuemeafullrefundasIhavenointerestinreceivingareplacementproduct. Thankyou ScottHyatt AtwhatdepthdidMr.Hyattusethecamera
From:LindaKamat<lindak@cornwall.edu> To:MarianaSerrano<serrano-csd@lexingtonwf.net> Subject:SalespositionopeningatLexingtonWholesaleFoods DearMs.Serrano. Ireadaboutanopeninginyourcustomersalesdivisiononyourcompany’swebsite.AsahighlymotivatedandexperiencedsalespersonIamveryinterestedinthisposition. IgraduatedwithhonorsinBusinessAdministrationfromCornwallUniversityin1998.SincethenIhaveheldjobswithseveralrespectedandprominentfirmsincludingathree-yearassignmentwiththenation’slargestautomotivepartsdistributorRMCAuto.InmycapacityasasalesrepresentativethereIwasthetopsellerforfourmonthsinarow.IameagertoapplytheexperienceIhavegainedtothesalesdivisionatLexingtonWholesaleFoods.Inadditionmyplaceofresidenceisnearthecenteroftheservicerouteslistedforthepositionsotravelingtothedesignatedlocationwouldnotbeaproblem. Ihopethatyoucanoffermetheopportunitytocomeinforaninterviewsothatwemayfurtherdiscussmyqualificationsaswellasthedemandsofthejob.Iwillcontactyouearlynextweektoconfirmthatyouhavereceivedthisemailandattachedfilecontainingmyresumeandtworeferenceletters. Thankyouforyourconsideration. Sincerely LindaKamat Whatwillaccompanythisemail
DowntownArtisanClubArtExhibitPleasemarkSaturdayOctober21onyourcalendarssothatyoucanattendtheinauguralDowntownArtisan’sClubArtExhibit!TherewillbebeautifulworksofartandpotterycraftedbytheDowntownArtisan’sClubavailableforshowingaswellasforsale.Theremarkablytalentedyoungartistshaveworkedallsummertoprepareforthiseventwhichpromisestoimpressandastound.Visitorswillhaveanopportunitytomeetthesetalentedartists.AllproceedsfromthiseventwillbecontributedtothecontinuedoperationsoftheDowntownArtisan’sClub.whichprovidesamazingclassesandsupportforyoungartists.Ticketsareonsalenowandareavailablefor$10adultsand$5studentsandseniors.Childrenundertheageof12willbeadmittedforfree.TheDowntownArtisan’sClublooksforwardtoseeingyouthere!PleasecontactJimat9054128980formoreinformation.DowntownArtisan’sClubArtExhibitDeadlineforyourartsubmission!Toallourtalentedyoungartists—getreadyforourupcomingArtExhibit!Asyouallknow—ourDowntownArtisan’sClubArtExhibitiscomingupexactlyonemonthfromtoday.Paintingsdrawingssculpturesandwritingwillbeneeded—forboththeshowandthesale!Don’tforgettohavethemcompletedandhandedinbynextFridaytosecureyourspotinourshow.RemembertherewillalsobecashawardsjudgedbyourpanelofartcriticsandthewinningpieceswillbefeaturedinourArtBook.Theartistsofthewinningpieceswillalsobeinvitedtoattendthe2weeksummerartcampinParisnextsummer.Havefunandpleasesubmityourartworkontime!Forwhomistheannouncementintended
We’reHiringDate:September32006Position:NationalOperationsManagerFoodServicesIndustryPay&Benefits:$65000-$75000+carallowanceandbonuspotentialQualifications:undergaddegreeinbusiness.Minimum5yearsofrelatedworkexperience.Comfortablewithsupervisionofstaffandstrongmulti-taskingskills.Goodwithpeopleandastrongleader.Excellentbudgetmanagementabilities.Mustbewillingtotravel25%~50%andworkoccasionallyonweekends.HowtoApply:PleasesendusbyemailonlyyourresumesubjectHRManager—NationalOperationsManagertohr@wpgl.orgbySeptember30.Nophonecallsplease.WewillcontactonlythosecandidatesselectedforinterviewsonOctober3.Thankyouforyourinterest!GeneralFoodsCompanyIMainStreetTorontoONM3P2K8To:hr@wpgl.orgFrom:jwhite@FTC.comDate:September242006Re:HRManager—NationalOperationsManagerHelloIamwritinginresponsetoyourjobopeningadforNationalOperationsManager.Pleasefindattachedmydetailedresumeoutliningmyrelevantemploymenthistoryandskillsetsforyourconsideration.Ihavespentthelast8yearsdevelopingmytalentsandexperiencewithinthefoodservicesindustryandcurrentlyamtheRegionalOperationsManagerfortheBreadCompany.MyworkhistorystrengthsandinterestsareperfectlysuitedtothepositionadvertisedasI’mreadytotakethechallengeofmanagingonanationallevel.Iwouldbeverypleasedtohavetheopportunitytodiscussmyqualificationsinperson.Pleasereviewmyinformationandcallmeat416332-1902tosetupameeting.Thankyouinadvanceforyourconsideration.Ihopethatitwillbeokayformetofollow-upwithaphonecalltoensurethatyouhavereceivedthissubmission.BestregardsJackWhiteWhenisthelastdaytoapplyforthepositionwiththeGeneralFoodsCompany
WorkplaceHealthTips Whenyouhearthewords"workplacehealth"whatdoyouthinkofYourassociationswiththisphrasearemostlikelynegative:stresseyestrainmusclesoreness.etc.Infactovereightypercentofworkerscomplainofsometypeofhealthproblemrelatedtotheirjob.Butitdoesn’thavetobethatway.Herearesomesimpletipsonhowtoalleviateafewofthemostcommonworkplaceailments. Stress: You’vesusceptibletostressnomatterwhatyoujobis.It’soneofthetoughestconditionstobeatandit’salsooneofthemostserious.Thebestthingyoucandoifyouexperiencefrequentorseverestressistalktoyoursupervisor.Theremaybewaystorearrangeyourscheduleoradjustyourresponsibilitiessothatyoudon’tfeelsooverwhelmed.Duringthemilderonsetofstresstakerepeateddeepbreathswhichwillhelpyoutocalmdownandconfrontthesituation. Eyestrain: Inadditiontocausingdamagetotheeyesspendingtoomuchtimeinfrontofthecomputercanleadtoheadaches.musclesorenessandgeneralirritability.Tominimizetheseproblemsremembertotakeregularbreaksfromyourcomputer.Expertsrecommendlookingawayfromthescreenforatleast20secondsevery20minutes.Alsoensurethatyourcomputerscreeniscleanandwellpositioned. GeneralDiscomfort: Forthoseofuswithofficejobswespendmostofourdaysittingdown.Remembertostandupwalkaroundortakeashortbreaksooftentokeepyourmusclesfrombecomingtootight. From:AlbertoMartinez To:DawnBojanic Subject:Tipsforimprovingworkplacehealth IjustreadagreatarticleinLivingTodayMagazineontipsforimprovingworkplacehealth.Ithinkweshoulddistributeittotheothermanagersandhavethempassitalongtotheirteammembers. Theinformationconcerningcomputermonitorswasparticularlyinteresting.Ioftenexperienceeyestrainandheadachesandthetipsinthearticleseemliketheycouldreallyhelp. Ihaveacopyofthearticleifyouneedone.Whydon’tyoulookitoverandletmeknowwhatyouthink Thanks. WhichactivitydoesthearticleNOTrecommend
H&KMarketingRepresentativesafirmwithover15yearsofexperienceinthehighlycompetitivemarketingindustryisseekingtofillthefollowingposition: ExecutiveBookkeeper Ourbookkeepingstaffcarriesoutallaccountingoperationswithinthecompanyincludingbutnotlimitedto:creatingdetailedfinancialstatementsforallcompanybusinessactivitiesreviewingbudgetproposalssubmittedbyotherdepartmentheads.maintainingandupdatingaccountingrecordsinthecompany’sarchivesandcompletingtheappropriateyearlytaxformsasrequiredbylaw. AsExecutiveBookkeeperyouwillberesponsibleforsupervisingalloftheseoperations.Youwillalsobeexpectedtopreparebimonthlyreportsonthecompany’soverallfinancialsituationforsubmissiontotheChiefFinancialOfficer. Otheroccasionaldutiesmayinclude:organizingtrainingworkshopsforthebookkeepingstaffsupervisingandtrainingnewmembersinyourdepartmenthelpingdepartmentmanagerspreparetheirbudgetsetc. AnyoneinterestedinthispositionshouldcontactYolandaLeeintheHumanResourcesDepartmentat1-249-555-2092forinformationonhowtoapply. Howoftenwilltheacceptedcandidatesubmitgeneralfinancialreports
From:ThyNguyen<tnguyen@pharmaone.com> To:CyprusWinn<cwinn@pharmaone.con> Subject:Finalreviewfortheproposal DearCyprus I’vecompletedourfundingproposalforthenewlaboratoryfacilities.Iincludedeverythingwetalkedaboutinlastweek’smeetinganditwillbereadytobesentoutnextweektotheventurecapitalfirmsweselected.I’mconfidentitwillreceiveapositiveresponse. SincewehaveafewdaysbeforetheproposalgoesoutI’dreallyappreciateitifwecouldsitdowntogetherandlookovereverything.IaddedsomesmallformattingideasofmyownthatI’dliketorunbyyou.Itwon’ttakemorethanacoupleofhours.I’mfreeallafternoontodayandtomorrowmorningbefore11:00a.m.Pleaseletmeknowifeitherofthesetimesisgoodforyou. Thanks Sincerely ThyNguyen Whoistheintendedaudienceoftheproposal
TheLynndaleSpringLineIsHere Thisyear’sspringlinemayjustbeourbestcollectionyet!Ouraward-winningdesignershavecreatedsomeabsolutelystunningformaldressesworksuitsandskirt-and-blousecombinations.AsalwayswithLynndaleFashionyou’llfindthemoststylishcomfortableandaffordableclothestosuitallyourfashionneeds. Viewourentirespringcatalogandplaceanorderonlineatwww.lynndalefashion.com.Ifyoudon’thaveaccesstoacomputernoproblem!Simplysendusyourorderrequestbymailorfaxalongwithyourcreditcardinformationorapersonalcheck. LynndaleFashion CustomerOrderDepartment 1155RichmondLane ColumbusOhio Fax#:124555-5705 FaxForm Recipient:CustomerOrderDepartmentLynndaleFashion124555-5705 Iamveryinterestedinsomeclothingitemsfromyourspringcatalog.MyInternetserviceatemporarilydownwhichiswhyI’msendingthisorderbyfax. Iwouldliketoorderthefollowingitems.I’veincludetheproductnumbersaslistedinthecatalog: 1full-lengthformaldressblack#FV240 2springskirts1navy1yellow#SS222-2 4cottonV-neckcasualshirts2green1gray1white#39T-599 Pleaseshiptheordertothefollowingaddress: VickiTinelli 668WestBrookridge SanDiegoCA Hereismycreditcardinformation: Name:VickiR.Tinelli Cardtype:AmericanUnion Cardnumber:2022-2402-7975 Expirationdate:01/09 Iwouldappreciateitifyoucouldcontactmetoconfirmreceiptofthisorderrequestaswemeknowtheshippingchargefortheorder. Thankyou VickiTinelli WhatdoesMs.Tinelliaskthecompanytodo
From:PaulRooney<rooneyhoy@speedmail.com> To:GreenMountainStationeryInc<pgmountain@qmail.com> Ihavebeenpurchasingvariousproductsthroughyourcatalogformanyyears.ForthemostpartI’vebeenquitesatisfied.HoweverIrecentlyorderedacaseof1000envelopesformybusinessandamextremelydisappointed. FirstofalltheenvelopesIreceiveddifferfromthedescriptioninyourcatalog.TheyaresupposedtobenineincheslongbuttheenvelopesIreceivedaresixincheslong.Secondtheadhesiveontheenvelopsisdefective.Iattemptedtouseadozenofthem.andnoneofthemremainedproperlysealed. AttheveryleastIwouldlikearefundforthefullcostoftheseenvelopesalongwiththeshippingcharge.ThetotalamountIpaidwas$34.68.FurthermoretheinspectionstickeronthecartonstatesthattheproductwasinspectedatyourBurlingtonwarehouse.Iwouldliketoknowhowthismistakeoccurredandrequestyourassurancethatthissortofthingwillnothappenagaininthefuture.OtherwiseIamafraidthatIwillhavetotakemybusinesselsewhere. From:SharonPark<pgreeenmountain@qmail.com> To:PaulRooney<rooneyhoy@speedmail.com> DearMr.Rooney MynameisSharonParkandIamthedirectorofqualitycontrolatGreenMountainStationery.Inc.Iwasrecentlymadeawareofyourcomplaintbyoneofourcustomerservicerepresentatives. Iwouldliketostartbyapologizingforanyinconvenienceyoumayhaveexperience.Ouraccountingdepartmentwillissueyouafullrefundof$34.68forthedefectiveenvelopes.Wewouldalsoliketoofferyoua$50giftcertificatethatcanbeusedwiththepurchaseofanyproductinourcatalog. ImustacknowledgethattherehavebeensomeproblemswithinspectionsinourBurlingtonwarehouse.Todealwiththisissuethecompanyhasdecidedthattheentireinspectingstaffwilltakepartinanintensivere-trainingprogram.Wewillreviewourprocedurestoidentifyanythingthatneedstobeimproved. Ihaveforwardedyourmessagetoourentiremanagementteamtoensurethatthisissuewillnotbeoverlooked.IamsorrythatwehavedisappointedyouandIsincerelyhopeyoucontinuetopurchaseourproducts.I’msurethiswasaone-timeincidentthatwillnothappenagain.Pleasedon’thesitatetocontactmedirectlyinthefutureifyouhaveanyquestionsorconcerns. Sincerely SharonPark WhatelsedoesMs.ParkoffertoMr.Rooney
TheLynndaleSpringLineIsHere Thisyear’sspringlinemayjustbeourbestcollectionyet!Ouraward-winningdesignershavecreatedsomeabsolutelystunningformaldressesworksuitsandskirt-and-blousecombinations.AsalwayswithLynndaleFashionyou’llfindthemoststylishcomfortableandaffordableclothestosuitallyourfashionneeds. Viewourentirespringcatalogandplaceanorderonlineatwww.lynndalefashion.com.Ifyoudon’thaveaccesstoacomputernoproblem!Simplysendusyourorderrequestbymailorfaxalongwithyourcreditcardinformationorapersonalcheck. LynndaleFashion CustomerOrderDepartment 1155RichmondLane ColumbusOhio Fax#:124555-5705 FaxForm Recipient:CustomerOrderDepartmentLynndaleFashion124555-5705 Iamveryinterestedinsomeclothingitemsfromyourspringcatalog.MyInternetserviceatemporarilydownwhichiswhyI’msendingthisorderbyfax. Iwouldliketoorderthefollowingitems.I’veincludetheproductnumbersaslistedinthecatalog: 1full-lengthformaldressblack#FV240 2springskirts1navy1yellow#SS222-2 4cottonV-neckcasualshirts2green1gray1white#39T-599 Pleaseshiptheordertothefollowingaddress: VickiTinelli 668WestBrookridge SanDiegoCA Hereismycreditcardinformation: Name:VickiR.Tinelli Cardtype:AmericanUnion Cardnumber:2022-2402-7975 Expirationdate:01/09 Iwouldappreciateitifyoucouldcontactmetoconfirmreceiptofthisorderrequestaswemeknowtheshippingchargefortheorder. Thankyou VickiTinelli WhydidMs.Tinellisendthefax
FrancisThompson VicePresidentofOperations CollinsShippingServiceInc. May52006 AttentionRegionalDirectors HereatCollinsShippingServiceInc.CSS.we’vebuiltareputationasatrustworthyandefficientnationalcorporationthatalwaysputstheneedsofthecustomerfirst.Thekeytothissuccesshasbeenthecarefulorganizationofourregionalandlocaldivisionswhichhasenabledustocommunicateeffectively. Howeverourrecentexpansionshavecausedsomeproblemswiththissystem. InordertomaintainourcommunicativeabilitytheCEOhasdecidedtoreorganizeallofthecorporation’sdivisions.Asregionaldirectorsyouarerequestedtosubmitdetailedstatusreportsonyourdivisionsfocusingonanynewserviceareasyouareresponsiblefor. NextmonthyouwillattendaconferencetobeheldatCSSheadquartersinVancouver.Thereyouwillparticipateinmeetingstofinalizetheneworganizationalplans.Youallwillhavetheopportunitytovoiceyoursuggestionsconcernsandopinionssopleasebeprepared. Attachedisascheduleofeventsfortheconference.ToarrangeyourtravelandlodgingneedspleasecontactMartinO’Flynnintheheadquarters’personneldepartmentat604-555-0924. CollinsShippingServiceInc.iscommittedtopreservingitsexcellentreputationandcontinuingissuccess.Pleaseassistusinachievingthisgoal. Verytrulyyours FrancisThompson NationalConferenceonOrganizationandCommunication CollinsShippingServiceInc. Dates:June12-17 Location:CSSHeadquartersVancouver Thisconferencewillallowustoincorporateallfeedbackbeforefinalizinganeworganizationalplan. DateTimeEvent June123:00p.m.WelcomeandintroductionsfromtheCEO June13-148:OOa.m.-5:00p.m.Inter-regionaldiscussionmeetings June158:00a.m.-5:00p.m.Presentationofthenewlycreatedorganizationalplan June1610:00a.m.FinalQ&AsessionwiththeVicePresidentofOperation June179:30a.m.ClosingcommentsandthanksfromtheCEO WhatdoesMr.Thompsonnotaskregionaldirectorstodo
WorkplaceHealthTips Whenyouhearthewords"workplacehealth"whatdoyouthinkofYourassociationswiththisphrasearemostlikelynegative:stresseyestrainmusclesoreness.etc.Infactovereightypercentofworkerscomplainofsometypeofhealthproblemrelatedtotheirjob.Butitdoesn’thavetobethatway.Herearesomesimpletipsonhowtoalleviateafewofthemostcommonworkplaceailments. Stress: You’vesusceptibletostressnomatterwhatyoujobis.It’soneofthetoughestconditionstobeatandit’salsooneofthemostserious.Thebestthingyoucandoifyouexperiencefrequentorseverestressistalktoyoursupervisor.Theremaybewaystorearrangeyourscheduleoradjustyourresponsibilitiessothatyoudon’tfeelsooverwhelmed.Duringthemilderonsetofstresstakerepeateddeepbreathswhichwillhelpyoutocalmdownandconfrontthesituation. Eyestrain: Inadditiontocausingdamagetotheeyesspendingtoomuchtimeinfrontofthecomputercanleadtoheadaches.musclesorenessandgeneralirritability.Tominimizetheseproblemsremembertotakeregularbreaksfromyourcomputer.Expertsrecommendlookingawayfromthescreenforatleast20secondsevery20minutes.Alsoensurethatyourcomputerscreeniscleanandwellpositioned. GeneralDiscomfort: Forthoseofuswithofficejobswespendmostofourdaysittingdown.Remembertostandupwalkaroundortakeashortbreaksooftentokeepyourmusclesfrombecomingtootight. From:AlbertoMartinez To:DawnBojanic Subject:Tipsforimprovingworkplacehealth IjustreadagreatarticleinLivingTodayMagazineontipsforimprovingworkplacehealth.Ithinkweshoulddistributeittotheothermanagersandhavethempassitalongtotheirteammembers. Theinformationconcerningcomputermonitorswasparticularlyinteresting.Ioftenexperienceeyestrainandheadachesandthetipsinthearticleseemliketheycouldreallyhelp. Ihaveacopyofthearticleifyouneedone.Whydon’tyoulookitoverandletmeknowwhatyouthink Thanks. Whatisthemaintopicofthearticle
FrancisThompson VicePresidentofOperations CollinsShippingServiceInc. May52006 AttentionRegionalDirectors HereatCollinsShippingServiceInc.CSS.we’vebuiltareputationasatrustworthyandefficientnationalcorporationthatalwaysputstheneedsofthecustomerfirst.Thekeytothissuccesshasbeenthecarefulorganizationofourregionalandlocaldivisionswhichhasenabledustocommunicateeffectively. Howeverourrecentexpansionshavecausedsomeproblemswiththissystem. InordertomaintainourcommunicativeabilitytheCEOhasdecidedtoreorganizeallofthecorporation’sdivisions.Asregionaldirectorsyouarerequestedtosubmitdetailedstatusreportsonyourdivisionsfocusingonanynewserviceareasyouareresponsiblefor. NextmonthyouwillattendaconferencetobeheldatCSSheadquartersinVancouver.Thereyouwillparticipateinmeetingstofinalizetheneworganizationalplans.Youallwillhavetheopportunitytovoiceyoursuggestionsconcernsandopinionssopleasebeprepared. Attachedisascheduleofeventsfortheconference.ToarrangeyourtravelandlodgingneedspleasecontactMartinO’Flynnintheheadquarters’personneldepartmentat604-555-0924. CollinsShippingServiceInc.iscommittedtopreservingitsexcellentreputationandcontinuingissuccess.Pleaseassistusinachievingthisgoal. Verytrulyyours FrancisThompson NationalConferenceonOrganizationandCommunication CollinsShippingServiceInc. Dates:June12-17 Location:CSSHeadquartersVancouver Thisconferencewillallowustoincorporateallfeedbackbeforefinalizinganeworganizationalplan. DateTimeEvent June123:00p.m.WelcomeandintroductionsfromtheCEO June13-148:OOa.m.-5:00p.m.Inter-regionaldiscussionmeetings June158:00a.m.-5:00p.m.Presentationofthenewlycreatedorganizationalplan June1610:00a.m.FinalQ&AsessionwiththeVicePresidentofOperation June179:30a.m.ClosingcommentsandthanksfromtheCEO AtwhattimeofdaywillMr.Thompsonleadanevent
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